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  • simon
    Participant

    Hi Guys.
    I am getting a 500 error. I assumed it is from the amember plugin but is it possible that theme or one of the plugins could causing it.
    Looks like the CPU usage spiked just before the error.
    thanks.


    simon
    Participant
    This reply has been marked as private.

    Hi Simon,

    What they said is actually correct. It is best to ask what is the current PHP memory allocated on the server. It will be best to increase it to atleast 64MB (128MB would also be better) as Visual Composer alone consumes a lot of Memory.

    Regards,


    simon
    Participant
    This reply has been marked as private.

    simon
    Participant

    The specific error reads: [Wed May 25 06:19:38.376238 2016] [core:error] [pid 45757] [client 69.36.160.253:61064] End of script output before headers: index.php

    Can you please send us FTP credentials to your site so we can upload an info.php file so we can check what are the current values set for your PHP functions so we can check what else we can increase? Also, have you tried to coordinate with aMember’s support for them to look into the issue?

    Regards,


    simon
    Participant

    Yes. Amember says it has nothing to do with them.
    looking up the credentials now.


    simon
    Participant
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    simon
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    simon
    Participant
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    simon
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    simon
    Participant
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    We tried to upload a file to show all PHP functions and we see that PHP memory is set to 512MB, so that should not be an issue.

    Can you please let the hosting’s support team look into the PHP error and access logs? That should give a better view of what is causing the error as error 500 is a generic error and there are a lot of reasons why it is triggered and the logs should help isolate the issue.

    As much as we would want to help on this, there really isn’t much we can do as error 500 is triggered from the server. It is most likely caused by the theme or by a plugin and the errors logs on the server will be able to help isolate the issue.

    Regards,


    simon
    Participant
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    simon
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