Home / Forums / You Theme Support / Any time I update a plugin the theme breaks

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  • nschell05
    Participant

    Hi there,

    Every time I update a plugin on our website, the entire theme breaks.

    Today, I updated contact form 7 and the website broke (all formatting was gone). I deactivated contact form 7. The website goes back to normal. But now I don’t have a contact form working.

    Please help – this isn’t the first time this has happened.

    Thanks!

    Hi @nschell05

    Can you please send over your site’s URL and login credentials so we could personally test and check on this further from our end?

    Regards,


    nschell05
    Participant
    This reply has been marked as private.

    Hi @nschell05

    I was able to update the Contact Form plugin and the site is working without any issues as of the moment.

    Can you please check and confirm if everything looks good from your end?

    Regards,


    nschell05
    Participant

    Hi, the website is completely broken.

    Please look at it again.


    nschell05
    Participant

    https://ibb.co/hgPaHF


    nschell05
    Participant

    Also, this is not just a problem with the contact form. This is an issue with any and all plugins. Anytime I need to add a new plugin I cannot because it breaks the site (I know plugins have conflicts sometimes, but this is EVERY SINGLE one).

    Thanks!


    nschell05
    Participant

    I have to reset the website back through a back up, the image above is what it looks like.

    Thanks!

    Hi @nschell05

    Can you please send over your FTP login so we can backup the current contact form plugin then retry the update? This way we can easily reinstate the plugin backup if anything goes wrong.

    Regards,

Viewing 9 posts - 1 through 9 (of 9 total)

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