Home / Forums / ePix Support / Aw snap help!

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts

  • Maricris Treuenfels
    Participant

    Hi Andy,

    So I have been having this “Aw snap… something went wrong message whenever I try to open my slide manager (slides). It doesn’t happen on posts or pages but just on slides.

    I have tried the suggestions on how to fix it but no fix for it.

    Help!

    Thanks in advance.
    MC

    Andy
    Andy
    Keymaster

    Hi,

    Are you using the latest version of ePix and WordPress? If you are, please post your WP login details and I’ll take a look for you.


    Maricris Treuenfels
    Participant
    This reply has been marked as private.
    Andy
    Andy
    Keymaster

    Hi Maricris,

    I’d need your URL too 🙂


    Maricris Treuenfels
    Participant
    This reply has been marked as private.
    Andy
    Andy
    Keymaster

    Hi,

    You’re using an older version of the theme. This maybe one of the reasons why you’re having issues. Please update to ePix 2.0.

    However, I believe the main issue is the images you’re uploading. I tried to load the Media Library – http://mcphotographyllc.com/wp-admin/upload.php and it won’t load for me. This suggests that the images uploaded are far too big for the server. What resolution are you uploading them in? They should not be anymore than 2000px x 2000px.


    Maricris Treuenfels
    Participant
    This reply has been marked as private.
    Andy
    Andy
    Keymaster

    I believe you would have to try to delete it via FTP. To update to 2.0, please see this Guide here, but I’d try to delete that file in question before updating the theme. http://themeva.com/docs/epix/theme-installation-updating/


    Maricris Treuenfels
    Participant
    This reply has been marked as private.
    Andy
    Andy
    Keymaster

    You’re very welcome Maricris, have a great day too! 🙂

    Kind regards,
    Andy

Viewing 10 posts - 1 through 10 (of 10 total)

You must be logged in to reply to this topic.