Home / Forums / You Theme Support / Blank screen on Appearance -> Customize

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  • traubinger
    Participant

    Dear Acoda,

    installation process was succesful and “Appearance -> Theme Options” is available.
    But when trying to access the page “Appearance -> Customize” I get a blank page… Can you please tell me what’s wrong?
    Thanks a lot!
    Christian


    traubinger
    Participant

    Just checked the code again… when I click the link customize the only HTML which is displayed is:

    <html><head></head><body></body></html>

    totally empty 🙂

    Hi @traubinger

    Can you please send over your site’s URL and login credentials so we can check on this further from our end?

    Regards,


    traubinger
    Participant
    This reply has been marked as private.

    traubinger
    Participant
    This reply has been marked as private.

    Hi @traubinger

    I tried to disable all your plugins except Visual Composer and Appearance > Customize is already accessible.

    Try to disable again all the plugins and slowly re activate each one of them to check which of those plugin is causing the issue.

    Regards,


    traubinger
    Participant
    This reply has been marked as private.

    Hi @traubinger

    It is best to coordinate with your hosting provider as they can provide you or guide you through on your error logs. Error logs will show the exact reason why the white page appeared. That way you can isolate the issue faster and fix it.

    Regard,

Viewing 8 posts - 1 through 8 (of 8 total)

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