Home / Forums / You Theme Support / Can not install the theme

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts

  • sje2015
    Participant

    Just purchased the Theme You Theme.

    Tried to upload the whole package 100MB, then just the install-able package it self (27MB)

    But get the prompt windows “Are you sure you want to do this – Please try again” after it has 100% uploaded the file.

    I have tried multiple browsers. Other themes upload fine, any ideas?

    Thanks
    Steve

    Hi @sje2015

    Can you please upload the theme files via FTP and send over your FTP credentials so we can check on this further from our end?

    Also, please send your WP login.

    Regards,

Viewing 2 posts - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.