Home / Forums / DynamiX Support / Can't update from 4.2.3 to 4.3.1

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  • Rowan
    Participant

    fail

    AFter pressing update, it says its complete but it didnt do anything.
    Also manual downloaded the hole theme and installed it over the current one. But it keeps at the old version.

    How do I update this theme (and de plugins like VC) without losing my custom edits?

    Andy
    Andy
    Keymaster

    Hi Rowan,

    That’s not the usual behaviour. Are you using any form of Caching plugin? If so, please remove it and then try the upgrade.

    If you’re still having issues, please post your WP login details and I’ll investigate as to what is causing the issue. As for updating VC, please see here: http://help.themeva.com/theme-issues/


    Rowan
    Participant
    This reply has been marked as private.
    Andy
    Andy
    Keymaster

    Hi,

    I’m wondering if there is an issue with the API after the attacks Envato received the last couple of weeks.

    Please try this method instead – http://themeva.com/docs/dynamix/theme-installation-updating/

    You’ll have to remove your data from Appearance > Theme Options > Theme Updates first and then install via the plugin. Hopefully that works.

    I’m concerned that you overwrote the files via FTP and it still shows the old version – that would mean some serious caching somewhere.

Viewing 4 posts - 1 through 4 (of 4 total)

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