At my site http://adhdpositief.nl the columns don’t work anymore. I’ve deactivated all plugins and updated to the latest versions. In other themes there is no problem displaying the columns.
Can you help?
I can send you login info.
- This topic was modified 1 year, 9 months ago by symbiomarketing.
Can you confirm you’re using the latest version of the theme ( 5.0.4 ) and you have updated Visual Composer as per these instructions. http://acoda.com/troubleshooting-guide/
The description had the username and password – but at lease you now know that does come up for some users. It’s set by your server either way.
With regards to the issue, it’s a strange one. I’ve not seen it before. Has the theme or visual composer been modified in any way? It’s removing the “columns” CSS classes and therefore can’t display the correctly.
At this stage, the only thing I can think of is that it is a plugin that’s caused this or the Visual Composer and/or Theme are corrupt and need re-installing.
I’m about to release a new version of the theme, maybe that will resolve it with the latest version of VC.
I’m seriously not happy.
I’ve uploaded the theme again and activated all plugins one by one. Nothing helped.
Because of my frustration, I’ve done a clean install and it gets me with the same failures: http://www.adhdpositief.nl/nieuw1/ (scroll down and you’ll see)
Next failure: I wanted to upload the theme options from the old one towards the new one but even that doesn’t work. Is it a server setting maybe?
Like to hear soon.
- This reply was modified 1 year, 9 months ago by symbiomarketing.
I can understand your frustration and I aim to resolve it for you. It’s the first I’ve seen of this, but I’m confident we’ll get to the bottom of it.
Can you provide me with your FTP and WordPress login details please.
Have you tried on a different hosting? Also, one way to narrow down the issue is to switch to the standard WordPress theme ( twenty fifteen ) to see if the issue still remains. If it does, I can only imagine it’s something in the WP database or server.
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