Home / Forums / DynamiX Support / Error loading VISUAL COMPOSER plugin

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  • protrainer1
    Participant

    I just purchased this theme and as I followed the directions after the install, I received the following message when trying to install the Visual Composer plug in –

    Unpacking the packageā€¦

    Installing the pluginā€¦

    Destination folder already exists. /home/protrainer/public_html/wp-content/plugins/js_composer/

    Plugin install failed.

    PLEASE advise!

    Andy
    Andy
    Keymaster

    Hi,

    That means you already have Visual Composer installed. Please delete it and then try again.


    protrainer1
    Participant

    I assumed that. But the plug in is not showing up on my “installed plug ins” menu so how do I delete it??


    protrainer1
    Participant

    This is all I see pertaining to visual composer –

    This theme requires the following plugin:Visual Composer.

    Begin installing plugin | Dismiss this notice

    Andy
    Andy
    Keymaster

    Hi,

    Are you using Multisite? If so, you’ll need to delete it from the Network admin. If you’re not, please access your site via FTP and delete the the plugin within the wp-content/plugins/ folder – it’s named js_composer.

    If there is no plugin there, please post your WP login details and I’ll take a look for you.

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