Home / Forums / ePix Support / Fatal Error after Update ePix theme

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  • Kim Paffen
    Participant

    Hi,

    I get this fatal error on all my pages on my website except on ‘home’

    Fatal error: Call to undefined method WPBakeryShortCode_VC_Row::getShortcode() in /data/home/kimp01/domains/kimpaffen.com/public_html/wp-content/themes/ePix/vc_templates/vc_row.php on line 172

    • This topic was modified 2 years, 4 months ago by  Kim Paffen.
    Andy
    Andy
    Keymaster

    Hi Kim,

    You need to update Visual Composer. Please see the guide here for doing this. http://help.themeva.com/theme-issues/

    If you have any issues, please post your WP login details and I’ll take a look for you.


    Kim Paffen
    Participant
    This reply has been marked as private.
    Andy
    Andy
    Keymaster

    Hi Kim,

    Do you have a different URL for the admin. The usual wp-admin doesn’t work.


    Kim Paffen
    Participant
    This reply has been marked as private.
    Andy
    Andy
    Keymaster

    Hi Kim,

    I’m not sure if you have locked down the wp-admin to a certain IP address or you’re using a plugin to hide the wp-admin, either way I can’t get to the URL http://www.kimpaffen.com/wp-admin/.


    Kim Paffen
    Participant
    This reply has been marked as private.
    Andy
    Andy
    Keymaster

    Ok, I can see what is happening here. Your admin has been locked down ( probably by your hosting ). You’ll need to ask them to change the .htaccess file to allow me to login in to the WP admin.

    You’ll need to give them my IP address – 86.168.255.200

    Once I can gain access to your server, I’ll get this resolved for you. 🙂


    Kim Paffen
    Participant

    Thanks 🙂
    They added your IP-address. Hope you can access now!

    Andy
    Andy
    Keymaster

    Hey Kim,

    Finally in and it’s now sorted. The Visual Composer had not been re-installed. I’ve installed it for you now and all looks good.

    By the way, the site looks fantastic, congrats!


    Kim Paffen
    Participant

    Thanks for your help and the compliment!! 🙂 Still working on it!

Viewing 11 posts - 1 through 11 (of 11 total)

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