Home / Forums / DynamiX Support / For better results, make sure to upload an image that is larger than 0px wide…

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  • prasadshivangi
    Participant

    Hi, every time I am trying to upload a cover image for any of my groups, I am getting the message – “For better results, make sure to upload an image that is larger than 0px wide, and 225px tall.”

    I have tried uploading with all kinds/sizes of images and I am still not able to fix the problem. Please let me know how this can be fixed. Thanks.

    Andy
    Andy
    Keymaster

    Hi,

    Can you confirm you’re using DynamiX 5.2, if not, please update the theme. Thanks


    prasadshivangi
    Participant

    Hi Andy,

    I am using DynamiX 5.3. But I am still not able to upload any cover image.

    Everytime i try to do that, i get the message

    ‘For better results, make sure to upload an image that is larger than 0px wide, and 225px tall.’

    Please let me know how this can be fixed.

    Thanks.
    Shivangi

    Hi @prasadshivangi

    Can you send us a copy of the image you want to upload?

    Also, kindly provide us your site’s URL and login credentials so we can try it on our end?

    Regards,


    prasadshivangi
    Participant

    url is http://www.creativeflu.com

    username : shivangi prasad
    password : Jack@8488

    I am not able to attach the image. But i tried with several images from google. Would it be possible for you to test with any image from google?

    Thanks,
    Shivangi

    Hi Shivangi,

    Can you please specify where and how we will upload a cover image for the groups? I checked this page and I do not seen any option: http://creativeflu.com/wp-admin/admin.php?page=bp-groups

    I also tested uploading using the WordPress Uploader and I was able to upload seamlessly, so the issue could just be isolated to the Groups plugin you are using.

    Regards,


    prasadshivangi
    Participant

    Hey,

    Thanks. I am able to upload a cover image to my profile today. However, still getting the same message. Wondering why?

    http://creativeflu.com/members-2/shivangi-prasad/profile/change-cover-image/

    Thanks,
    Shivangi

    Hi Shivangi,

    I am unable to login to your site anymore using the credentials you last sent.

    Can you please recheck or reset the password?

    Thanks!

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