Home / Forums / ePix Support / Grid Gallery Will Not Show

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  • Carlise Smith
    Participant

    Hello! Just this afternoon my website wont show grid gallery on the page, neither page preview or when you are visiting the site. I have to pages with images set in grid gallery and they don’t work.

    Please help me fix this problem!

    Thanks

    Andy
    Andy
    Keymaster

    Hi,

    Can you post a link and your WP login details please. Seems strange, try re-selecing the data source and check that any plugins aren’t affecting it also.


    Carlise Smith
    Participant
    This reply has been marked as private.

    Tom ( Support)
    Keymaster

    Hi,

    The reason why they are not showing is because the images you have uploaded are around 4000px wide. This is ok for photography prints but for websites this is not recommended. We recommend using image sizes of 1500px max, as any higher and users computers will not be able to handle loading these huge images and lots of them. Your server will also be struggling to load this size of image, each time someone visits your site. The server is erroring out and sometimes displaying a few images but not all.

    Downsizing your images will fix this issue.

    Kind regards,
    Tom

Viewing 4 posts - 1 through 4 (of 4 total)

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