Home / Forums / ePix Support / HTTP ERROR 500 when activating ePIX

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  • modshot
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    Hello

    Having a problem when activating ePIX. I get an error page with a HTTP ERROR 500 and I can not return to the WP admin to deactivate it. The only way I’ve figured out how to get back in to my admin page is to completely remove wordpress and reinstall. This has not been a problem in the past and has just started about a week ago.

    the site –

    http://www.russellmcgonagle.com

    Hi @modshot

    Was there any recent changes on the server? Maybe a PHP version upgrade? If yes, that may have cause the issue. If none, please send over your WP login and also your FTP login so we can check further on this.

    Also, have you check your server logs? That should normally show you the exact cause of the error.

    Regards,

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