Have an issue when i try to login on the back-end, i get this message “This page isn’t working” “Http Error 500” I’ve had the server guys check it and they said to get help form Dynamix. please help.
Please see details below…
[15-Dec-2017 10:21:40 UTC] PHP Warning: Illegal string offset ‘width’ in /home/ebonylif/public_html/el/wp-content/themes/DynamiX/lib/inc/classes/slideset-class.php on line 344
[15-Dec-2017 10:21:40 UTC] PHP Warning: extract() expects parameter 1 to be array, string given in /home/ebonylif/public_html/el/wp-content/themes/DynamiX/lib/adm/functions/BFI_Thumb.php on line 454
PHP Warnings do not normally cause error 500s, PHP Fatal Error does.
Can you please have your hosting provider increase your PHP Memory to at least 128MB and check if that helps with the issue?
If not, please send over your site’s URL and login credentials so we can test this further.
You can send your login credentials here just make sure you set your reply to ‘private’.
Here’s my IP Address: 18.104.22.168
Do you have access to your server error logs? The error log will normally show what cause the issue.
Also, please back up the database and send over your FTP login so we can try to deactivate the theme via FTP to test if it is indeed causing the issue.
My apologies for the delay.
I was able to login to FTP but I can’t find the correct directory. Can you please specify which directory the site files are?
Also, can you please turn off Sucuri or whitelist my IP address? 22.214.171.124
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