Home Forums You Theme Support I am unable to install the You theme, classic yellow demo content

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  • #90459

    rjparkerjr
    Participant

    I am unable to install the You theme, classic yellow demo content.

    I’ve tried it on 2 of my servers, same result.

    What do you need from me to assist me?

    Ron

    • This topic was modified 1 year, 9 months ago by  rjparkerjr.
    #90472
    Edcel
    Edcel
    Moderator

    Hi @riparkerjr

    What is the error message that you are getting when you try to import the demo? Can you please check what your current PHP memory is? It is best to set it to 128MB then retry importing the demo.

    Thanks!

    #90474

    rjparkerjr
    Participant

    Just confirmed that it’s set to 128 MB.

    Tried and failed again.

    Now what?

    FYI, I buy and install lots of TF theme. I have never had an issue with a theme installing.

    Did I mention I’ve tried installing the theme on 2 different servers and both had this same issue?

    Ron

    #90489
    Edcel
    Edcel
    Moderator

    Hi @rjparkerjr

    Have you tried to check your server’s error logs? You can coordinate with your hosting provider how you can access it. The server logs will show what may have caused the issue.

    Also, please send over your site’s login credentials and the URL so we can also try importing the demo from our end.

    Thanks!

    #90494

    rjparkerjr
    Participant
    This reply has been marked as private.
    #90499

    rjparkerjr
    Participant
    This reply has been marked as private.
    #90506
    Edcel
    Edcel
    Moderator

    The WP login credentials do not work. Can you please reset the password and resend it to us?

    Thanks!

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