What is the current upload limit in your server? If you are not sure with the value, you may create a file and save it as phpinfo.php. Here’s the code you need to use:
<?php // Show all information, defaults to INFO_ALL phpinfo(); ?>
phpinfo.php can be accessed in a browser so you should be able to see the value of the default upload max file then compare it to your JSON file size. If the default upload max file is lower then you will need to increase it.
You should place it inside the site root. Can you please specify how/where you are importing the file and send us login credentials to your site and the JSON file so we can also check and test it from our end?
- This reply was modified 8 months, 2 weeks ago by Acoda Support Edcel.
The file you sent is the phpinfo.php file not the JSON file. Please resend it to us so we can try importing for you.
It looks like this is a bug on our theme as we have tested this on our test sites and we are seeing the same error. I have forwarded this to the developer and he is now looking into the issue. We will get back to you once this has been sorted out.
OK thank you. Do you still need access to my WP install or can I remove the login?
- This reply was modified 8 months, 1 week ago by Vince.
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