Home / Forums / DynamiX Support / Keep asking Visual Composer License issue

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  • Author
    Posts

  • nyart
    Participant

    Hi, our visual composer stop working… it is giving us just loading process pages but showing anything.
    We purchased the theme and visual composer together back then but it kept asking visual composer license issue.

    The purchase code for this item is c992aed9-180d-41ef-9634-10949fbaaada.

    Could you please help how we can fix the problem?

    Hi @nyart01

    Can you send over your site’s URL and login credentials so we can test and check on this further from our end?

    Regards,


    Daniel Baril
    Participant

    Hi Nyart, on your post, you showed your ID and PW. For your info, it is not private and everyone can see it.

    Daniel


    nyart
    Participant
    This reply has been marked as private.

    Hi @nyart01

    I checked your Dashboard and found out that you are not using any of our themes. In this case, please coordinate to the VC support team so they could check on this further.

    Also, I have already deleted your reply containing the login credentials.

    Regards!

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