Home / Forums / ePix Support / Mobile Menu Not Working

Viewing 15 posts - 1 through 15 (of 18 total)
  • Author
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  • ryan martinez
    Participant

    Hello, As of a few weeks ago, my mobile menu for the ePix theme stopped working. When I click on the search, share, or menu icons at the top of my mobile screen, nothing happens. I have tried disabling plug-ins and have not found a solution. I also saw other people in the forum having this problem and haven’t seen a resolution that works for me. Can you please advise. My website is Mindyourartgallery.com Thanks!

    Hi @ryantheme

    I tested your site and indeed, the share, search and menu icons are not working. Can you send over your login credentials for us to check on this further?

    Regards,


    ryan martinez
    Participant
    This reply has been marked as private.

    Hi @ryantheme

    I checked your WP Dashboard and it seems like you are still using an older version of Epix theme and Visual Composer. Kindly update the theme to its latest version. Once the theme is updated, you also need to update the Visual Composer that came along with the theme.

    Regards,


    JonnyAustenMM
    Participant

    I’m having the same problem. On the mobile page, my main image is massively off-centre and the menu doesn’t work.

    Both pretty huge issues, is there a fix coming?

    HI @jonnyaustenmm

    I have replied to your issue on this ticket http://acoda.com/forums/topic/site-is-falling-apart/#post-89254

    Kindly check.

    Thanks!


    ryan martinez
    Participant

    Thank you! I am back in business.

    Glad to know that, @ryantheme

    Don’t hesitate to contact us if you encounter any issues.

    Thanks!


    rafael_wong
    Participant

    I got a same problem on mobile menu. Then I have updated the ePix theme. But it still doesn’t work. my page: http://www.rafaelwong.net. Thanks!

    Hi @rafael_wong

    Can you send over the login credentials of this site rafaelwong.net so we can check further?

    Regards,


    rafael_wong
    Participant
    This reply has been marked as private.

    Hi Rafael,

    You are still using version 2.01. and the latest version is 2.3. Please update the theme to the latest version. You should be able to easily update it from this link: http://rafaelwong.net/wp-admin/admin.php?page=envato-wordpress-toolkit&tab=themes

    Once done, update Visual Composer as well to version 4.11.2.

    Thanks!


    rafael_wong
    Participant

    Thank you so much! I followed your procedure to update. My mobile menu is worked now.

    Good to know.

    Don’t hesitate to contact us if you run into other issues.

    Thanks!


    Luke
    Participant

    I am having the same problem with my mobile menu. it does not open/collapse.
    I just updated to 2.3 epix and 4.11.2 for visual composer.

    http://fringefoxstudios.com

    Please help. Thanks

Viewing 15 posts - 1 through 15 (of 18 total)

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