Home / Forums / ePix Support / Nothing in ePix theme is displaying correctly in admin panel

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  • Aaron Petrik
    Participant

    None of the selection element positioning in my admin panel is visually formatted correctly when this theme is active. When I enter the “Create New Page” or “Slider Set” pages, all of the text fields show up totally unformatted. I think it’s messing with the functioning of the WordPress menu.

    I’ve done the trouble-shooting: the theme is up-to-date and the only active plugins are “Advanced Excerpt” and “WP Bakery Visual Composer”, both recommended.

    Is there a file that I missed in the download process? Thanks for your help


    Tom ( Support)
    Keymaster

    Hi Aaron,

    This definitely does not sounds like normal theme behaviour. Which version of ePix are you currently on?

    I recommend updating to the latest version. More information here. If you are still having issues, please set your reply to private and provide your URL/login details so I can take a further look for you.


    Aaron Petrik
    Participant
    This reply has been marked as private.

    Tom ( Support)
    Keymaster

    Hi,

    There seems to be something wrong with your server set up as there are over 19 errors within your WordPress install that are saying a large number of files are forbidden and cannot be accessed. I recommend contacting your hosting company to ask them about this.

    Kind regards,
    Tom


    Aaron Petrik
    Participant

    Tom,

    Which are the files in question?


    Tom ( Support)
    Keymaster

    Hi Aaron,

    I would try removing the theme, re-downloading it and installing it. Or installing it via the Envato plugin as mentioned here.

    The following errors appear on your site now.

    Failed to load resource: the server responded with a status of 404 (Not Found) http://www.aaronpetrik.com/wp-content/themes/ePix/style.css
    Failed to load resource: the server responded with a status of 404 (Not Found) http://www.aaronpetrik.com/wp-content/themes/ePix/stylesheets/responsive.css
    Failed to load resource: the server responded with a status of 404 (Not Found) http://www.aaronpetrik.com/wp-content/themes/ePix/stylesheets/font-icons/css/font-awesome.min.css
    Failed to load resource: the server responded with a status of 404 (Not Found) http://www.aaronpetrik.com/wp-content/themes/ePix/js/jquery.fancybox.min.js?ver%5B0%5D=jquery
    Failed to load resource: the server responded with a status of 404 (Not Found) http://www.aaronpetrik.com/wp-content/themes/ePix/js/nv-script.pack.js?ver%5B0%5D=jquery

    Kind regards,
    Tom


    Aaron Petrik
    Participant

    That seemed to do it! Thanks Tom


    Tom ( Support)
    Keymaster

    Thats great, thank you for coming back to us.

    If you are happy with the theme, please take a second to rate the theme 5 stars here.

    Much appreciated 🙂

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