Home / Forums / ePix Support / Only see a white page

Viewing 15 posts - 1 through 15 (of 29 total)
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  • Hester Baks
    Participant

    Hi!
    If i make a page and edit it, then by reviewing i only see a white page.
    Even if it is a existing page (through the demo) and then i edit it, by reviewing it, it becomes blanc.
    What do i do wrong?


    Tom ( Support)
    Keymaster

    Hi,

    It sounds like your install is running out of memory hence the white blank screen.

    Please follow the WordPress memory guide here.

    If that doesn’t work, try upping you suhosin value value on your server. You will need to ask them to increase to the following suhosin value:

    suhosin.post.max_vars = 5000
    suhosin.request.max_vars = 5000

    Most servers have a higher value by default, the odd one or two are too low.

    Kind regards,
    Tom


    Hester Baks
    Participant

    Hi Tom,

    I put this define( ‘WP_MEMORY_LIMIT’, ’64M’ ); in my wp config, but nothing changed.
    The suhosin of my server is 1000, higher is’nt possible.
    The were very surprised that my website wouldn’t work with this vars.

    The problem occurs when i try to make a gallery. Then the whole page goes blanc in the viewing option.
    Even if i try to put one picture in normal text field the picture is’nt visible in the viewing option.
    Can you help me?


    Hester Baks
    Participant
    This reply has been marked as private.

    Karen Alsop
    Participant

    I had this problem and worked out that there were some glitchy images in my gallery. I weeded out the images causing problems, took them out of my gallery (slide set) and the page works now. The page was blank apart from the menu.

    I have also found that Chrome has issues with something, I’ve had a number of problems setting up slide sets and also editing pages (sometimes showing blank). However have not had the same problems in Safari.


    julia weiskönig
    Participant

    Hej,
    I have got the same problem… even some of the demo pages are blanc!
    >>If i make a page and edit it, then by reviewing i only see a white page.
    Even if it is a existing page (through the demo) and then i edit it, by reviewing it, it becomes blanc.<<


    julia weiskönig
    Participant

    Hi Tom, hi Karen,

    I tried all of your advices but nothing helped. So as I already said… the grid, carousel and and all sites with some kind of gallery do not work.. also in the demo pages.
    really hope you can help me!

    thanks


    julia weiskönig
    Participant
    This reply has been marked as private.

    Tom ( Support)
    Keymaster

    @hesterb,

    It looks like you have some serious issues with your WordPress installation. I cannot even complete a simple task like create a new page as the page shows up with a 404 error. To provide this is not a theme issue, I even switched themes to the standard Twenty Fourteen WordPress theme and the same errors still occur. I recommend doing a complete fresh install of WordPress and the theme. Also, try contacting your hosting company to see if they can help with this.

    @moehrviehne, as your site is in a sub-folder, the image resizer cannot function properly. We have turned off the image resizer via Appearance > Theme Options > General > Image Resizer, OFF.

    Once the site is live and on the root URL, just turn the Image Resizer back on via this option.

    Hope this helps.

    Kind regards,
    Tom


    julia weiskönig
    Participant

    Hi Tom,

    thanks for your help! Everything is fine now… perfect! 🙂

    Best, Julia


    Tom ( Support)
    Keymaster

    Thats great, thank you for coming back to us.

    If you are happy with the theme, please take a second to rate the theme 5 stars here.

    Much appreciated 🙂


    Hester Baks
    Participant

    Hi Tom,
    I already did the re- install twice. The only difference now is that i can see the full screen slider. (not the other options for galleries)
    My hosting company says i have to put such a line define(‘WP_TEMP_DIR’,’/path/to/a/temp/dir’); in my wp-config.
    they say, you know which directory in my web root it has to be.

    I’m sorry i’m so blund with this, it’s all like abacadabra to me. Can you please please help me with this.

    This is one of my error logs:

    [Mon Feb 10 09:33:39 2014] [error] [client 82.7.218.17] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/favicon.ico
    [Mon Feb 10 09:36:50 2014] [error] [client 82.7.218.17] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/1test-page, referer: http://hesterbaks.nl/wp-admin/edit.php?post_type=page
    [Mon Feb 10 09:37:00 2014] [error] [client 82.7.218.17] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/1test-page, referer: http://hesterbaks.nl/wp-admin/post.php?post=51&action=edit
    [Mon Feb 10 09:37:13 2014] [error] [client 82.7.218.17] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/1test-page, referer: http://hesterbaks.nl/?s=test
    [Mon Feb 10 09:37:28 2014] [error] [client 82.7.218.17] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/1test-page, referer: http://hesterbaks.nl/wp-admin/post.php?post=51&action=edit&message=1
    [Mon Feb 10 09:38:38 2014] [error] [client 82.7.218.17] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/test-page, referer: http://hesterbaks.nl/wp-admin/post.php?post=53&action=edit&message=6
    [Mon Feb 10 09:39:00 2014] [error] [client 82.7.218.17] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/testing, referer: http://hesterbaks.nl/wp-admin/post.php?post=55&action=edit&message=6
    [Mon Feb 10 09:39:15 2014] [error] [client 82.7.218.17] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/testing, referer: http://hesterbaks.nl/wp-admin/post.php?post=55&action=edit&message=6
    [Mon Feb 10 10:57:05 2014] [error] [client 90.219.81.189] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/favicon.ico, referer: http://hesterbaks.nl/wp-login.php?redirect_to=http%3A%2F%2Fhesterbaks.nl%2Fwp-admin%2F&reauth=1
    [Mon Feb 10 10:58:11 2014] [error] [client 90.219.81.189] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/test-page, referer: http://hesterbaks.nl/wp-admin/post.php?post=53&action=edit
    [Mon Feb 10 19:11:33 2014] [error] [client 69.171.237.14] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/storage
    [Mon Feb 10 19:11:34 2014] [error] [client 69.171.237.9] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/storage
    [Mon Feb 10 20:04:59 2014] [error] [client 77.173.97.212] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/admin
    [Mon Feb 10 20:05:00 2014] [error] [client 77.173.97.212] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/favicon.ico
    [Mon Feb 10 20:21:17 2014] [error] [client 77.173.97.212] Directory index forbidden by Options directive: /var/www/vhosts/hesterbaks.nl/httpdocs/
    [Mon Feb 10 20:21:25 2014] [error] [client 77.173.97.212] Directory index forbidden by Options directive: /var/www/vhosts/hesterbaks.nl/httpdocs/
    [Mon Feb 10 20:22:04 2014] [error] [client 77.173.97.212] Directory index forbidden by Options directive: /var/www/vhosts/hesterbaks.nl/httpdocs/
    [Mon Feb 10 20:22:19 2014] [error] [client 77.173.97.212] Directory index forbidden by Options directive: /var/www/vhosts/hesterbaks.nl/httpdocs/, referer: http://hesterbaks.nl/
    [Mon Feb 10 20:26:10 2014] [error] [client 77.173.97.212] PHP Warning: file_exists() [function.file-exists]: open_basedir restriction in effect. File(/var/www/vhosts/hesterbaks.nl/wp-config.php) is not within the allowed path(s): (/var/www/vhosts/hesterbaks.nl/httpdocs:/tmp) in /var/www/vhosts/hesterbaks.nl/httpdocs/wp-load.php on line 31
    [Mon Feb 10 20:37:58 2014] [error] [client 77.173.97.212] PHP Warning: implode() [function.implode]: Invalid arguments passed in /var/www/vhosts/hesterbaks.nl/httpdocs/wp-includes/class-wp-theme.php on line 675, referer: http://hesterbaks.nl/wp-admin/
    [Mon Feb 10 20:40:09 2014] [error] [client 77.173.97.212] PHP Warning: POST Content-Length of 10209054 bytes exceeds the limit of 8388608 bytes in Unknown on line 0, referer: http://hesterbaks.nl/wp-admin/theme-install.php?tab=upload
    [Mon Feb 10 20:41:45 2014] [error] [client 77.173.97.212] PHP Warning: POST Content-Length of 10209054 bytes exceeds the limit of 8388608 bytes in Unknown on line 0, referer: http://hesterbaks.nl/wp-admin/theme-install.php?tab=upload
    [Mon Feb 10 20:43:49 2014] [error] [client 77.173.97.212] PHP Warning: POST Content-Length of 10209054 bytes exceeds the limit of 8388608 bytes in Unknown on line 0, referer: http://hesterbaks.nl/wp-admin/theme-install.php?tab=upload
    [Mon Feb 10 21:02:33 2014] [error] [client 77.173.97.212] PHP Warning: require_once(/var/www/vhosts/hesterbaks.nl/httpdocs/wp-content/themes/ePix/lib/adm/functions/core.php) [function.require-once]: failed to open stream: No such file or directory in /var/www/vhosts/hesterbaks.nl/httpdocs/wp-content/themes/ePix/functions.php on line 118, referer: http://hesterbaks.nl/wp-admin/themes.php
    [Mon Feb 10 21:02:33 2014] [error] [client 77.173.97.212] PHP Fatal error: require_once() [function.require]: Failed opening required ‘/var/www/vhosts/hesterbaks.nl/httpdocs/wp-content/themes/ePix/lib/adm/functions/core.php’ (include_path=’.:’) in /var/www/vhosts/hesterbaks.nl/httpdocs/wp-content/themes/ePix/functions.php on line 118, referer: http://hesterbaks.nl/wp-admin/themes.php
    [Mon Feb 10 21:05:57 2014] [error] [client 77.173.97.212] PHP Warning: ftp_rename() [function.ftp-rename]: /var/www/vhosts/hesterbaks.nl/httpdocs/wp-content/plugins/js_composer/: No such file or directory in /var/www/vhosts/hesterbaks.nl/httpdocs/wp-admin/includes/class-wp-filesystem-ftpext.php on line 209, referer: http://hesterbaks.nl/wp-admin/themes.php?page=install-required-plugins&plugin=js_composer&plugin_name=Visual+Composer&plugin_source=%2Fvar%2Fwww%2Fvhosts%2Fhesterbaks.nl%2Fhttpdocs%2Fwp-content%2Fthemes%2FePix%2Fplugins%2Fjs_composer.zip&tgmpa-install=install-plugin&_wpnonce=98d59966a6
    [Mon Feb 10 21:06:27 2014] [error] [client 77.173.97.212] PHP Warning: ftp_rename() [function.ftp-rename]: /var/www/vhosts/hesterbaks.nl/httpdocs/wp-content/plugins/advanced-excerpt/: No such file or directory in /var/www/vhosts/hesterbaks.nl/httpdocs/wp-admin/includes/class-wp-filesystem-ftpext.php on line 209, referer: http://hesterbaks.nl/wp-admin/themes.php?page=install-required-plugins&plugin=advanced-excerpt&plugin_name=Advanced+Excerpt&plugin_source=repo&tgmpa-install=install-plugin&_wpnonce=98d59966a6
    [Mon Feb 10 21:07:06 2014] [error] [client 77.173.97.212] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/test-page, referer: http://hesterbaks.nl/wp-admin/edit.php?post_type=page
    [Mon Feb 10 21:07:14 2014] [error] [client 77.173.97.212] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/testing, referer: http://hesterbaks.nl/wp-admin/edit.php?post_type=page
    [Mon Feb 10 21:07:19 2014] [error] [client 77.173.97.212] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/sample-page, referer: http://hesterbaks.nl/wp-admin/edit.php?post_type=page
    [Mon Feb 10 21:07:43 2014] [error] [client 77.173.97.212] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/sample-page, referer: http://hesterbaks.nl/wp-admin/post.php?post=2&action=edit
    [Mon Feb 10 21:21:27 2014] [error] [client 77.173.97.212] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/testing, referer: http://hesterbaks.nl/?page_id=63
    [Mon Feb 10 21:23:45 2014] [error] [client 77.173.97.212] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/sample-page, referer: http://hesterbaks.nl/wp-admin/post.php?post=2&action=edit&message=1
    [Mon Feb 10 21:27:41 2014] [error] [client 77.173.97.212] PHP Warning: ftp_rename() [function.ftp-rename]: /var/www/vhosts/hesterbaks.nl/httpdocs/wp-content/plugins/easy-maintenance-mode-coming-soon/: No such file or directory in /var/www/vhosts/hesterbaks.nl/httpdocs/wp-admin/includes/class-wp-filesystem-ftpext.php on line 209, referer: http://hesterbaks.nl/wp-admin/update.php?action=install-plugin&plugin=easy-maintenance-mode-coming-soon&_wpnonce=1f7537c205
    [Mon Feb 10 21:28:17 2014] [error] [client 77.173.97.212] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/wp-content/plugins/easy-maintenance-mode-coming-soon/images/linen-lighter.png, referer: http://hesterbaks.nl/wp-admin/admin.php?page=easy-maintenance-mode
    [Mon Feb 10 21:31:22 2014] [error] [client 157.56.93.74] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/robots.txt
    [Mon Feb 10 21:33:15 2014] [error] [client 77.173.97.212] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/wp-content/plugins/easy-maintenance-mode-coming-soon/images/linen-lighter.png, referer: http://hesterbaks.nl/wp-admin/admin.php?page=easy-maintenance-mode
    [Mon Feb 10 21:34:32 2014] [error] [client 77.173.97.212] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/wp-content/plugins/easy-maintenance-mode-coming-soon/images/linen-lighter.png, referer: http://hesterbaks.nl/wp-admin/admin.php?page=easy-maintenance-mode
    [Mon Feb 10 21:34:42 2014] [error] [client 77.173.97.212] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/wp-content/plugins/easy-maintenance-mode-coming-soon/images/linen-lighter.png, referer: http://hesterbaks.nl/wp-admin/admin.php?page=easy-maintenance-mode
    [Mon Feb 10 21:35:24 2014] [error] [client 77.173.97.212] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/wp-content/plugins/easy-maintenance-mode-coming-soon/images/linen-lighter.png, referer: http://hesterbaks.nl/wp-admin/admin.php?page=easy-maintenance-mode

    [Sun Feb 09 11:38:38 2014] [error] [client 77.173.97.212] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/wp
    [Sun Feb 09 11:38:39 2014] [error] [client 77.173.97.212] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/favicon.ico, referer: http://www.hesterbaks.nl/wp
    [Sun Feb 09 11:45:37 2014] [error] [client 69.171.237.8] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/storage
    [Sun Feb 09 11:45:38 2014] [error] [client 69.171.237.15] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/storage
    [Sun Feb 09 12:15:26 2014] [error] [client 178.255.215.67] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/robots.txt
    [Sun Feb 09 12:37:26 2014] [error] [client 176.9.155.226] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/robots.txt
    [Sun Feb 09 14:39:02 2014] [error] [client 65.55.52.114] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/robots.txt
    [Sun Feb 09 15:05:51 2014] [error] [client 69.171.237.14] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/storage
    [Sun Feb 09 15:05:52 2014] [error] [client 69.171.237.12] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/storage
    [Sun Feb 09 15:47:00 2014] [error] [client 144.76.176.17] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/robots.txt
    [Sun Feb 09 19:38:48 2014] [error] [client 157.55.36.36] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/robots.txt
    [Sun Feb 09 20:33:53 2014] [error] [client 69.171.237.11] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/storage
    [Sun Feb 09 20:33:54 2014] [error] [client 69.171.237.13] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/storage
    [Sun Feb 09 23:01:33 2014] [error] [client 157.55.35.43] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/robots.txt
    [Mon Feb 10 03:04:30 2014] [error] [client 66.249.78.41] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/robots.txt
    [Mon Feb 10 03:08:57 2014] [error] [client 66.249.78.41] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/wp-content/plugins/ultimate-coming-soon-page
    [Mon Feb 10 03:08:59 2014] [error] [client 66.249.78.41] File does not exist: /var/www/vhosts/hesterbaks.nl/httpdocs/wp-content/plugins/ultimate-coming-soon-page


    Tom ( Support)
    Keymaster

    Hi Hester,

    You will need to re-install WordPress. You have some major issues that I am not sure how you can fix without re-installing everything. I recommend asking your hosting company to re-install everything if you are unsure on how to do this. This is not a theme issue as your WordPress set up is failing on the basic functions like creating a page.

    Kind regards,
    Tom


    Hester Baks
    Participant

    Thanx! The hosting company installed it again and now it works. I also have to turn of image resizer, otherwise i see nothing. but my site is nog in a subfolder. What can i do?


    Tom ( Support)
    Keymaster

    Hi Hester,

    What do you mean by you see nothing when image resizer is on? Do you see no images? Your hosting may not be able to run the script for some reason. Which hosting company are you using? I will ask Andy about this.

    Kind regards,
    Tom

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