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  • luke_schonenberger
    Participant

    Hi, was wondering if you could take a look at my site and let me know if there’s something wrong?
    I’ve only added a small bit of content, and barely got started – but it just seems painfully slow.
    My hosting provider say that they are perfect wordpress partners (FastHosts), and that it’s all being caused by plugins, themes and scripts.
    Could you take a look at http://www.adicias.co.uk and let me know what you think?
    If you then interact with the menu and go from page to page, some take in excess of 10 seconds, and I’ve tried multiple internet connections.
    I’ve also added a caching plugin, and another plugin to simplify my scripts. Not sure what else I can do, but I need something that’s going to load up quicker.
    Thanks,
    Luke

    Hi @luke_schonenberger

    It looks like it is an issue with the server. If you check the results here: https://tools.pingdom.com/#!/cdFIei/http://www.adicias.co.uk, the “wait time” is pretty high. This means the server is taking too long to respond to the request.

    Try to coordinate with your hosting provider to check on this further.

    Regards,


    luke_schonenberger
    Participant

    Thanks, I’ll speak to them about this.
    Although they have mentioned the below (when I queried a timeout error with them), which would suggest it’s a theme/plugin issue. Let me know what you think:

    [Mon Jan 23 09:08:40.086079 2017] [fcgid:warn] [pid 30432] [client 62.232.175.214:42216] mod_fcgid: read data timeout in 60 seconds, referer: http://www.adicias.co.uk/wp-admin/themes.php?page=install-required-plugins&plugin_status=update
    [Mon Jan 23 09:08:40.089926 2017] [fcgid:warn] [pid 30432] (110)Connection timed out: [client 62.232.175.214:42216] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: http://www.adicias.co.uk/wp-admin/themes.php?page=install-required-plugins&plugin_status=update
    It seems that the error message is showing up because there is a script or installation in your website that is exceeding the 60 seconds maximum execution time in our servers. Please do optimise your script or use a different theme so it will not exceed the execution time and the error message will not show up again. You can also install site optimiser plugins in your wordpress account, this plugin will automatically optimise your script for you so it will not exceed the execution time

    Thoughts?


    luke_schonenberger
    Participant

    They also said the below, and that is isn’t anything to do with their servers:

    [Wed Jan 25 06:20:02.239310 2017] [fcgid:warn] [pid 28225] [client 66.249.64.152:34366] mod_fcgid: stderr: PHP Fatal error: Call to undefined function do_shorcode() in /home/hp3-linc4-nfs1-w/947/1054947/user/htdocs/wp-content/themes/you/lib/inc/stage-gallery-frame.php on line 207

    Hi @luke_schonenberger

    The first set of errors you sent are from the back-end, so it is very unlikely causing the issue. The second one is a fatal error which should cause downtime on the site, not slowness.

    Try to install a caching plugin to check if that will help.

    Thanks!


    luke_schonenberger
    Participant

    Hi, unfortunately my hosting provider are saying the speed issues are all being caused by the theme or plugins.
    They’re suggesting I re-name each of the plugins individually to see which ones are causing issues? Is this something you’ve heard of before? Is there any other way of identifying the issue, it just feels painfully slow compared to my other wordpress installations on the same shared server. Is there any other way of seeing what in the theme/plugins could be causing the hold up?
    I LOVE this theme, but I’m having to think about scrapping it and going down another route because it’s just unprofessionally slow at the moment, and my hosting provider are assuring me it’s all on the theme/plugin side.
    Thanks.
    Luke

    Hi @luke_schonenberger

    Can you please give us permission to disable your plugins then switch themes?

    We will do 3 speed tests:
    1. With the theme and plugins
    2. Without plugins
    3. Using a different theme.

    This will help isolate the issue, or prove that the issue is with your hosting provider. 🙂

    Regards,


    luke_schonenberger
    Participant
    This reply has been marked as private.

    My apologies for the delayed reply @luke_schonenberger

    Can you please do a full database backup first? Sometimes you may lose plugin configuration if you disable it, so it’s best to have a database backup before we proceed.

    Thanks!


    luke_schonenberger
    Participant

    No problems! I downloaded a copy of my SQL DB via PhpMyAdmin.
    Would you recommend me backing up anything else from within wp-admin, or will this suffice?
    Cheers!

    Hi @luke_schonenberger

    There’s no need to backup. Anyway, I tried to login to your Dashboard but it seems the login you sent previously is not working. Can you please check?

    Regards,


    luke_schonenberger
    Participant
    This reply has been marked as private.

    luke_schonenberger
    Participant
    This reply has been marked as private.

    Hi @luke_schonenberger

    Here are the 4 tests done with description which will show that the issue is possibly on the server and not with our theme.

    https://tools.pingdom.com/#!/mVLw8/http://www.adicias.co.uk/?cache=no — All plugins enabled (except Maintenance Plugin) and using YOU theme – Load time: 9.73 seconds
    https://tools.pingdom.com/#!/dL3jlr/http://www.adicias.co.uk/?cache=no — All plugins enabled (except Maintenance Plugin) and using TwentySixteen theme – Load time: 11.30 seconds
    https://tools.pingdom.com/#!/ptBTH/http://www.adicias.co.uk/?cache=no — All plugins disabled and using TwentySixteen theme – Load time: 8.30 seconds
    https://tools.pingdom.com/#!/9eo8S/http://www.adicias.co.uk/?cache=no — All plugins disabled and using YOU theme – Load time: 7.40 seconds

    As you see the third result – even with a barebones installation (no plugins then using the lightweight TwentySixteen Theme), the load time of your site is still pretty bad.

    This will point the issue back to the server and your hosting provider can run the same set of tests for them to see this. If your hosting provider is not willing to look into it, changing to a hosting provider with a reputation of hosting fast sites is best.

    Thanks!

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