Home / Forums / ePix Support / problems updating VC

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  • tethe
    Participant

    I have problems updating the VC
    I deactivate the old version, installed the new one and did work it gives me a black background that I can’t work with. Please support here!

    Andy
    Andy
    Keymaster

    Hi,

    That sounds very unusual. Can you provide your WP login details please and I’ll take a look for you. Click the “Set as private reply” to hide your details.


    tethe
    Participant
    This reply has been marked as private.
    Andy
    Andy
    Keymaster

    It was actually the “Templatera” plugin that was causing the issue. I’ve disabled it and it now display normally now. Strange, as it’s one of their own.

    I recommend updating the theme too!


    tethe
    Participant
    This reply has been marked as private.
    Andy
    Andy
    Keymaster

    Hi,

    You were running out of WordPress memory, I had to disable a couple more plugins which seems to have resolve the issue now.


    tethe
    Participant
    This reply has been marked as private.
    Andy
    Andy
    Keymaster

    Hi,

    I logged in and noticed you were using an older version of VC, I’ve now updated that for you and the issue should be resolved.

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