Home / Forums / DynamiX Support / Products Vendor Plugin

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  • Jason A Steelman
    Participant

    Hello,

    I am using the product vendors plugin by MGates and the shortcode [pv_vendor_dashboard] works on all themes except dynamix. If someone is not a vendor it does give them the apply button button but if they are a vendor it will not show anything at all accept the raw text [pv_vendor_dashboard]. Any help would be awesome.

    Thanks


    Tom ( Support)
    Keymaster

    Hi Jason,

    As this is a paid plugin, we obviously cannot download it for free. Could you reply with your login details and set your reply to private so we can take a look at things further?

    Kind regards,
    Tom


    Jason A Steelman
    Participant
    This reply has been marked as private.

    Tom ( Support)
    Keymaster

    Hi Jason,

    It doesn’t look like the plugin is working correctly as if you switch themes to the standard WordPress theme, the same raw code appears. Which themes does it work with and do you have them set up on your install so we can take a look? It does not seem to be a theme issue though.

    Kind regards,
    Tom


    Jason A Steelman
    Participant
    This reply has been marked as private.

    Tom ( Support)
    Keymaster
    This reply has been marked as private.

    Tom ( Support)
    Keymaster

    Hi,

    I recommend asking the plugin developers why this is happening as there must be something in the plugin that is causing it to be outside of the content. Please could you provide them with the same details you have provided us and ask to why this might be happening as we cannot access their support without purchasing the plugin.

    Not seen any plugin act like this before so there must be something plugin specific that is causing it to act like this.

    Please could you also get your FTP details, just in case if we need to make changes based on what the plugin developer says.

    Kind regards,
    Tom

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