Home / Forums / DynamiX Support / Site not working after forced WordPress update

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  • leylamz
    Participant

    Hi my hosting updated my WordPress site and now slide set manager is not working
    and I try the read the other forum and my Envato Purchase Code doesnt work
    please help

    Andy
    Andy
    Keymaster

    Hi,

    Are you using the latest version of DynamiX ( 5.0.4 ) and have you updated Visual Composer too? See here: http://acoda.com/troubleshooting-guide/


    leylamz
    Participant

    I use Version: 4.0.3
    and I desinstall the pluging, delete an install again, but the problem has not been solved

    Andy
    Andy
    Keymaster

    Hi,

    Please post your WP login details and I’ll take a look for you. Also, what browser are you using and have you tried disabling all other plugins?


    leylamz
    Participant
    This reply has been marked as private.
    Andy
    Andy
    Keymaster

    Hi,

    Sorry, I missed that you said you were using DynamiX 4.0.3 ( I thought you meant WordPress ). Please update the theme and this issue will be resolved.

    See here for how to update: http://themeva.com/docs/dynamix/theme-installation-updating/

    Once the theme is updated, please update Visual Composer by following these instructions: http://acoda.com/troubleshooting-guide/


    leylamz
    Participant

    HI
    the update is ok

    But I can not Add image media in the Slide Set Manager

    Thanks.

    Andy
    Andy
    Keymaster

    Hi,

    Please try clearing your browser cache. I’ve just tried and it works fine. I used Chrome browser too.


    leylamz
    Participant

    Hi
    I try with Firefox and I cant

    thanks

    Andy
    Andy
    Keymaster

    I’ll do some testing with FireFox, is that PC or Mac? For the time being I’d use Chrome.


    leylamz
    Participant

    Mac

Viewing 11 posts - 1 through 11 (of 11 total)

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