Home / Forums / ePix Support / Skin Customization: 404: File Not Found

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  • Hi,

    when I click for customizing the skin I get a 404: File Not Found

    Can you help me? I searched the forum for that, but didn’t find anything helpful.

    Thank you
    Alex


    Tom ( Support)
    Keymaster

    Hi Alex,

    It sounds like the theme files have not been transferred over correctly. If you are still having issues, please set your reply to private and provide your URL/login details so I can take a further look for you.

    Kind regards,
    Tom

    This reply has been marked as private.

    Tom ( Support)
    Keymaster

    Hi,

    I logged into your site and went to Appearance > Customize and the skin customizer opened straight up and I was able to edit your skins.

    I recommend trying another browser maybe? Or resetting your browser cache incase that is the issue? Everything looks fine my end.

    Kind regards,
    Tom

    Hi Tom,

    Yes, you’re right. That’s fine for me.
    But it does not work with
    Appearance->Theme Options->Getting Started->Customize (Skin)
    Just for your info.

    Kind Regards,
    Alex


    Tom ( Support)
    Keymaster

    Hi Alex,

    It is because you are in a sub folder or a different URL that it cannot get the correct URL for this. When the site is on your root, it will work.

    Kind regards,
    Tom

Viewing 6 posts - 1 through 6 (of 6 total)

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