Home / Forums / ePix Support / Slide set Manager and Visual composer

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  • chloethome
    Participant

    Hi,

    Since a few months, I can not access to my slide set manager.
    And now, the visual composer is charging indefinitely…

    Here is my website url: http://www.chloethome.com
    How can I send my pw with security?

    Many thanks for your help.

    ChloƩ

    Hi @chloethome

    You can send your login credentials here in the forum. Just make sure to set your reply to ‘private’.

    Also, please send screenshots so we can check on this further.

    Regards,


    chloethome
    Participant
    This reply has been marked as private.

    chloethome
    Participant

    Sorry, the image is not correctly charged.
    How can I send it to you?

    Hi @chloethome

    Please upload the screenshot via http://www.tinypic.com and send us the URLs.

    Regards,


    chloethome
    Participant

    Hi,

    http://fr.tinypic.com/r/2010sjr/9
    http://fr.tinypic.com/r/nvp6o1/9

    Thanks for your help. C

    Hi @chloethome

    It looks like you are using an old version of the theme which is possibly causing the issue since the older version of Visual Composer is not compatible with the new WordPress Version.

    Can you please update your theme’s version to 2.3 then reinstall Visual Composer and check if that fixes your issue?

    Thanks!


    chloethome
    Participant

    Hi,

    Indeed, my version of Epix seems to be the 1.0.3 (see image : http://fr.tinypic.com/r/2lddg88/9 )

    Sorry for that – stupid? – question but how can I upgrade it?

    Many thanks.

    Hi @chloethome

    The best option to update the theme is via the Envato Toolkit. You already installed it and you just need to fill out the credentials.

    The setting is accessible here:
    http://www.chloethome.com/wp-admin/admin.php?page=envato-wordpress-toolkit

    Once you enter your username and the API key, you should see a tab that lists your theme and the option to update.

    Thanks!

Viewing 9 posts - 1 through 9 (of 9 total)

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