Since a few months, I can not access to my slide set manager.
And now, the visual composer is charging indefinitely…
Here is my website url: http://www.chloethome.com
How can I send my pw with security?
Many thanks for your help.
You can send your login credentials here in the forum. Just make sure to set your reply to ‘private’.
Also, please send screenshots so we can check on this further.
It looks like you are using an old version of the theme which is possibly causing the issue since the older version of Visual Composer is not compatible with the new WordPress Version.
Can you please update your theme’s version to 2.3 then reinstall Visual Composer and check if that fixes your issue?
Indeed, my version of Epix seems to be the 1.0.3 (see image : http://fr.tinypic.com/r/2lddg88/9 )
Sorry for that – stupid? – question but how can I upgrade it?
The best option to update the theme is via the Envato Toolkit. You already installed it and you just need to fill out the credentials.
The setting is accessible here:
Once you enter your username and the API key, you should see a tab that lists your theme and the option to update.
You must be logged in to reply to this topic.