Home / Forums / DynamiX Support / Total mismatch after theme update

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  • Bodo Felusch
    Participant

    Hi,

    here is my situation:

    I use dynamix for years now and I love the theme and the features.
    So I wanted the new features for my webpage and thought I use the new envato toolkit for update as reconomended.

    this is what I did:

    – installed the envato toolkit and generated and entered the api
    – deleted the dynamix folder with ftp (backup on harddisk)
    – installed the theme with the toolkit
    – “cheatin´uh?” error message ocoured
    – installed again -> OK without error but needs some plug ins to be installed
    – installed the requested plugins and activated

    problem:

    all settings seems to be deleted, no sidebar data, no layout config the whole website looks like a piece of shit now.
    I don´t know how to fix it or whats the problem I thougt the toolkit is ok but …
    I dont tried to upload the ftp backup but I think the database is broken not the theme folder or?


    website Details:

    http://www.unvirtual-music.com/

    user: dynamix
    pass: dynamixsupport

    …hope this is hidden!

    thank you for your help
    Regards
    Bodo

    bodofelusch@googlemail.com


    Bodo Felusch
    Participant
    This reply has been marked as private.

    Bodo Felusch
    Participant
    This reply has been marked as private.

    Tom ( Support)
    Keymaster

    Hi,

    You have a plugin confliction which is knocking out your Theme Options. I recommend de-activating each of your plugins one-by-one to find one that may be conflicting.

    It seems that you are on the latest version so I guess the Envato plugin worked correctly? Sometimes they have a server issue that can affect the download.

    What exactly did you have problems with? When updating to the latest version from a very old version like 2.9.2 there are a lot of things that have changed. There will be a few things you need to reselect including your menu, sidebars and you may have to rebuild some pages. The framework of the theme has been updated and there are some big advances in the code.

    Please view the following screencasts for more information.

    3.+ Overview
    Live Skin Customizer
    Visual Composer

    Hope this helps.

    Kind regards,
    Tom

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