Home / Forums / You Theme Support / Trouble uploading You theme to WordPress

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  • MartijnHeinsius
    MartijnHeinsius
    Participant

    Hi,
    I purchased and downloaded the You theme, but wordpress won’t let me upload it. It says: “Are you sure you want to do this? Please try again”.

    I downloaded 2 different zip files from themeforest:
    1)all files and documents
    2)installable worpress file only.

    Both fail to upload. What can I do? Thank you

    Hi @martijnheinsius

    Can you send over your site’s URL and WP login credentials so we can test and check on this further? Also, please include your FTP login as well.

    Regards,

    MartijnHeinsius
    MartijnHeinsius
    Participant
    This reply has been marked as private.
    MartijnHeinsius
    MartijnHeinsius
    Participant
    This reply has been marked as private.

    Hi @martijnheinsius

    Can you try to disable all the plugins and once disabled, try to download YOU again. If still not working, please upload the zip files via FTP and send over your FTP login credentials so we can try to install manually the theme from our end.

    Regards,

    MartijnHeinsius
    MartijnHeinsius
    Participant
    This reply has been marked as private.

    Thank you for your suggestion, @martijnheinsius. We will consider that in future releases.

    Regards,

Viewing 7 posts - 1 through 7 (of 7 total)

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