Home / Forums / ePix Support / trying to install for second time

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  • Hello,
    I am having a problem I can not solve by myself.
    I bought a hosting and installed my epix template in my wordpress. There was no problem, however, as i needed to show a document of credit card’s holder, and did not do it in 48hrs, godaddy erased my domain and refund my money.

    Now, trying to install it all over again, I get an error when installing the template that says the folder already exists. specifically the folder : home/madestarbella/public_html/wp-content/themes/ePix/

    I don’t know witch folder it refers to nor how to fix it … can you help me?


    Tom ( Support)
    Keymaster

    Hi,

    It looks like you already have the theme installed on your server under the WordPress file directory /wp-content/themes/ePix. If you are unsure of how to get to this directory, I recommend asking your hosting company for instructions on how to use FTP to access this.

    If it is already there, double check it by logging into your WordPress site, Appearance > Themes and see if ePix is already there. If so, you can just activate it.

    Kind regards,
    Tom

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