August 31, 2017 at 4:07 pm #100368
The plugin “Ultimate pricing tables” is not functioning properly anymore.
It’s not possible to change the columns or to drag and drop the tables in a different order.
See screencast: https://share.viewedit.com/jC4Fh37UDR7kKWTLkwRZ1W
Could you please update the plugin so it functions with the latest VC version?September 1, 2017 at 3:04 pm #100383
Can you please send over your site’s URL and login credentials so we can personally check and test this?
Regards,September 1, 2017 at 3:24 pm #100386This reply has been marked as private.September 3, 2017 at 5:01 pm #100404
Can you please give us permission to disable all plugins to test if any of them is causing the issue?
Rrgards.September 4, 2017 at 2:16 pm #100419
You have permission!September 5, 2017 at 10:00 am #100441
I have disabled all the plugins and the issue still persists. I checked your Dashboard and you are currently using the latest version of YOU theme and Visual Composer so that should not be the issue.
I can see that you are also using a new version of WordPress. Can you downgrade it to 4.8.0 from 4.8.1 to check if this causes the problem?
Regards,September 7, 2017 at 7:25 am #100478
Hi, I can confirm the problem is still there after downgrading WordPress to 4.7.5. Please see for yourself with the details I provided before.September 7, 2017 at 4:26 pm #100501
I checked on this further and it seems to be an issue with the server and not with Visual Composer or Pricing table since I am running VC 5.2.1 on my site with Pricing table and it works without issues.
On Chrome Dev Tools, I am seeing this error:
pricingtable.js?ver=5.2.1:36 Uncaught TypeError: Cannot read property 't_plan' of undefined at n.<anonymous> (pricingtable.js?ver=5.2.1:36) at load-scripts.php?c=1&load=jquery-core,jquery-migrate,underscore,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-resizable,jquery-ui-draggable,jq&load=uery-ui-button,jquery-ui-position,jquery-ui-dialog,utils,jquery-ui-sortable,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,backbo&load=ne,wp-util,plupload,jquery-ui-slider,jquery-touch-punch,iris,wp-color-picker,jquery-ui-progressbar&ver=4.7.5:14 ..................
Can you please try to remove Pricing Table then reinstall it? Also, what PHP version are you using on the server?
Regards,September 15, 2017 at 8:15 am #100585
I’m on PHP version 5.6.1 and tried a reinstall, nothing worked. I switched to another VC pricing table plugin that did work without any problems.September 16, 2017 at 6:43 am #100595
That is pretty weird @eskamedia since the plugin works on a number of customers’ sites and on my test site as well, which points to possibly an issue with hosting.
If you still want to use the Ultimate Pricing table, I can forward this issue to the developer to confirm where the issue could be.
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