Home Forums You Theme Support Ultimate pricing tables not working properly

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  • #100368

    eskamedia
    Participant

    The plugin “Ultimate pricing tables” is not functioning properly anymore.

    It’s not possible to change the columns or to drag and drop the tables in a different order.
    See screencast: https://share.viewedit.com/jC4Fh37UDR7kKWTLkwRZ1W

    Could you please update the plugin so it functions with the latest VC version?

    #100383
    Edcel
    Edcel
    Moderator

    Hi @eskamedia

    Can you please send over your site’s URL and login credentials so we can personally check and test this?

    Regards,

    #100386

    eskamedia
    Participant
    This reply has been marked as private.
    #100404
    Edcel
    Edcel
    Moderator

    Hi @eskamedia

    Can you please give us permission to disable all plugins to test if any of them is causing the issue?

    Rrgards.

    #100419

    eskamedia
    Participant

    You have permission!

    #100441
    Edcel
    Edcel
    Moderator

    Hi @eskamedia

    I have disabled all the plugins and the issue still persists. I checked your Dashboard and you are currently using the latest version of YOU theme and Visual Composer so that should not be the issue.

    I can see that you are also using a new version of WordPress. Can you downgrade it to 4.8.0 from 4.8.1 to check if this causes the problem?

    Regards,

    #100478

    eskamedia
    Participant

    Hi, I can confirm the problem is still there after downgrading WordPress to 4.7.5. Please see for yourself with the details I provided before.

    #100501
    Edcel
    Edcel
    Moderator

    Hi @eskamedia

    I checked on this further and it seems to be an issue with the server and not with Visual Composer or Pricing table since I am running VC 5.2.1 on my site with Pricing table and it works without issues.

    On Chrome Dev Tools, I am seeing this error:

    pricingtable.js?ver=5.2.1:36 Uncaught TypeError: Cannot read property 't_plan' of undefined
        at n.<anonymous> (pricingtable.js?ver=5.2.1:36)
        at load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,underscore,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-resizable,jquery-ui-draggable,jq&load[]=uery-ui-button,jquery-ui-position,jquery-ui-dialog,utils,jquery-ui-sortable,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,backbo&load[]=ne,wp-util,plupload,jquery-ui-slider,jquery-touch-punch,iris,wp-color-picker,jquery-ui-progressbar&ver=4.7.5:14
    ..................

    Can you please try to remove Pricing Table then reinstall it? Also, what PHP version are you using on the server?

    Regards,

    #100585

    eskamedia
    Participant

    I’m on PHP version 5.6.1 and tried a reinstall, nothing worked. I switched to another VC pricing table plugin that did work without any problems.

    #100595
    Edcel
    Edcel
    Moderator

    That is pretty weird @eskamedia since the plugin works on a number of customers’ sites and on my test site as well, which points to possibly an issue with hosting.

    If you still want to use the Ultimate Pricing table, I can forward this issue to the developer to confirm where the issue could be.

    Regards.

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