Home / Forums / DynamiX Support / Unable to make a post work

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
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  • Christian
    Participant

    Dear support,

    I have created a new post that I’m not able to put on line for some strange reason.

    I have created the post but when I go to the page, I get an error message or just a blank page.

    Please, advice.

    Regards,
    Christian.


    Christian
    Participant
    This reply has been marked as private.
    Andy
    Andy
    Keymaster

    Hi Christian,

    It says I do not have the access to edit that page. What’s in your htaccess? Saving pages etc is directly related to WordPress and not the theme, so it sounds like a config error somewhere.


    Christian
    Participant
    This reply has been marked as private.

    Christian
    Participant

    Dear Andy,

    Could you verify the issue?

    I will look for your reply.

    Thanks in advance for your help!

    Regards,
    Christian.

    Andy
    Andy
    Keymaster

    Hi Christian,
    I see what you mean. I believe it’s related to a plugin. Can you try removing all plugins, apart from Visual Composer and clear any cache down to see if it saves okay then.


    Christian
    Participant

    Hi Andy,

    “Advanced Excerpt” plugin is causing the problem.

    The product page cannot be displayed properly without this plugin activated…

    What to do?

    Please, advice.

    Regards,
    Christian.

    Andy
    Andy
    Keymaster

    Hi Christian,

    What happens to the product page when this plugin is de-activated?


    Christian
    Participant

    Hi Andy,

    This happen: http://prntscr.com/9t0k4c

    FYI, I had to turn my new page as “Draf/Private” to let me get in the Product page.

    Please, advice.

    Thanks,

    Andy
    Andy
    Keymaster

    Hi Christian,

    This is one of the reasons I stopped recommending the Advanced Excerpt plugin – it’s incredibly memory hungry and I believe it’s timing out when you’re saving a page.

    The advantage of the plugin allows you to create quick excerpts from the content. You can a couple of options here:

    1. Try increasing the wordpress memory limits to see if that allows the page to save.
    2. Manually enter an excerpt for each Product ( Post > Excerpt – if it’s not visible, enable excerpt via Post > Screen Options ).
    3. Switch the Gallery to display the Title and Image only.

    I hope that helps?


    Christian
    Participant
    This reply has been marked as private.
    Andy
    Andy
    Keymaster

    Hi Christian,

    Have you tried setting a “Row Height” in the Group Gallery options?


    Christian
    Participant

    Hi,

    That seems to help!

    Thanks!
    Christian.

Viewing 13 posts - 1 through 13 (of 13 total)

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