May 3, 2016 at 1:53 pm #88416
My website is http://assemblytube.com/
I upgraded to the latest version of the theme and my top menus stopped working – the dropdowns do not happen.
I found that plugin WP Google Maps was linked to this in that if I deactivated this plugin the menus worked again.
I contacted WP Google Maps and they advised me that it was likely to be due to the theme js error.
When I inspect the page with Chrome I get
Uncaught TypeError: Cannot read property ‘msie’ of undefined
It says the file is themes/DynamiX/js/nv-script.pack.js
Please advise on how I can remove this error and get my menus working again.
Thank youMay 4, 2016 at 4:34 am #88422
Have you also reinstalled Visual Composer and RevSlider as there are new versions of plugins that came with theme update?
Regards,May 4, 2016 at 9:59 am #88433
Yes I re-installed both of those plugins when I updated the theme.May 4, 2016 at 11:32 am #88435
Can you please provide us with login credentials to your site so we can login to your site and investigate further?
Thanks!May 4, 2016 at 1:36 pm #88444This reply has been marked as private.May 5, 2016 at 4:41 am #88450
Are these Premium Plugins or can these be downloaded for free? Because we want to try these plugins in our test area site to check if this indeed doesn’t work well with Dynamix.
Regards,May 5, 2016 at 8:42 am #88454This reply has been marked as private.May 5, 2016 at 10:54 am #88457May 5, 2016 at 4:01 pm #88466
I reinstalled the theme fresh including the plugins but the dropdown menus are still not working I’m afraid.
As soon as I deactivate the plugin WP Google Maps Pro, the menus work.
I don’t know whether this is relevant but when I have upgraded the theme in the past, when I delete Visual Composer, I normally get a warning message at the top of the page to say this needs to be installed for the theme to work. I did not get this message when I updated the theme and deleted the plugins so I had to add these plugins manually using FileZilla to my plugins menu..
I did not mention this before but it may be part of the same issue. The latest version of the Dynamix theme also breaks the functionality of the plugin Visual Sidebar Editor for WordPress (this plugin no longer interacts with Visual Composer when editing sidebars – you just see code)
Thanks for your help so far. Not sure what to try next.May 6, 2016 at 6:36 am #88484
Are you able to provide us a copy of the premium plugin so we can also test it from our end so we can really try to isolate the issue further?
By the way, have you tried to disable all your plugins leaving just the WP Google Maps Pro enabled just to check if there is any other plugins that could be causing the issue?
May 6, 2016 at 9:33 am #88489
- This reply was modified 1 year, 11 months ago by Edcel.
Thank you for your help.
All is now working. It was the plugin WP Google Maps Pro that was stopping my menu drop-downs working.
The plugin was overriding JQuery.
Updates to this plugin have fixed this.
Appreciate all your time in trying to fix this for me when the problem was caused by other software.
IanMay 7, 2016 at 1:04 pm #88501
Glad to know it is now fixed @taylorig
Please don’t hesitate to contact us again if you run into any other issues.May 8, 2016 at 9:41 pm #88521
I have the same issue and the WPMaps-Pro is the culprit – however, I am running the latest version of the plugin?
What update did you get that fixed the problem?
Patrick MorganMay 9, 2016 at 1:05 pm #88527
You must be logged in to reply to this topic.