Home / Forums / DynamiX Support / Upgrade 4.3 to 5.0: Chat Bar disappeared

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  • Josh Miller
    Participant

    Hello,

    today we upgraded from v4.3 to v5 .. we try to stay up-to-date for security reasons.

    We had one minor and have one bigger issue:
    the Logo on the top was no longer aligned (suddenly was on the left, we had to ‘customize’ to set an alignment to center)

    the Chatbar disappeared – this is a major inconvenience for 2,900 users.

    We use ArrowChat.com, which brings up a bar at the bottom of the page. The chat runs on our server. The bar no longer appears.
    We did some page source checking on our site at http://Scaffies.NL
    but we could not find any obvious conflicts or so.

    Any idea what might have changed in v5 to cause this – and, more importantly, how to fix it?

    Thanks for your help,
    Stukka


    Josh Miller
    Participant

    an example of the chat bar (previous screen capture) can be seen on this page on the topic on the site:

    http://scaffies.nl/forums/topic/g-chat-bar-unavailable-main-chat-room-works/

    Andy
    Andy
    Keymaster

    Hi,

    There doesn’t appear to be any reference to that plugin in the source code. Is it a plugin or a script you’ve placed in. Have you tested to see if no other plugins are affecting this and have you cleared the cache?

    If that’s all okay, please post your WP login details and I’ll try to take a look for you over the weekend.


    Josh Miller
    Participant

    Hello,

    and thanks for responding.

    Yes we cleared the cache, and this is the only change we have made, which immediately removed the chat bar.

    ArrowChat is not installed like other plugin’s, it uses its own install script, and resides in the scaffies.nl/wordpress directory

    A previous theme apdate (to v4.3) did not affect the chat bar (if this helps with the diagnosis)

    We gladly provide you with admin login, and appreciate your help!

    Will provide the login next as a “private” reply (so not everyone see it, of course)


    Josh Miller
    Participant
    This reply has been marked as private.

    Josh Miller
    Participant

    P.S.:

    we are keeping a summary here (mostly to keep the users apdated) – maybe it helps as a reference:

    http://scaffies.nl/forums/topic/g-chat-bar-unavailable-main-chat-room-works/

    Andy
    Andy
    Keymaster

    Hi Josh,

    The issue was probably due to the script was placed into the Header.php and Footer.php files. However, when the theme was updated, the scripts were removed.

    I’ve now placed them into:
    Appearance > Theme Options > Header > Tracking Code ( Header code )
    Appearance > Theme Options > Customize > Javascript ( Footer code )


    Josh Miller
    Participant

    YES, we just saw the chat bar is back!

    THANK YOU VERY MUCH for your help in fixing this issue.

    We are not programmers, so we could not find or fix it.
    I take it what you did will prevent this from happening again?

    How can we express our appreciation for your help?
    Whatever “caused” the issue is not relevant, we appreciate your help in fixing it.

    Donation somewhere?
    Please just let us know.

    Thanks again!
    Josh

    Andy
    Andy
    Keymaster

    You’re more than welcome!

    It’s now safe from updates and won’t experience the issue again.

    Thank you! As you know, I’ve just released DynamiX 5 and with it a new demo – http://acoda.com/dynamix. Any recommendation to buy it would be awesome – I want her back on the ThemeForest popular list, so any extra sales would help achieve that. Then I can continue to support and develop it for another 5 years 🙂


    Josh Miller
    Participant

    sure – is there a space to recommend it (user satisfaction)?
    I looked but did not see anything for it.

    We can positively mention and recommend it on our site, but I doubt many in the market for new themes are on Scaffies.

    We surely gladly help where we can!

    Andy
    Andy
    Keymaster

    You can rate the theme over on ThemeForest – http://themeforest.net/downloads

    And post a comment here – http://themeforest.net/item/dynamix-business-corporate-wordpress-theme/113901/comments

    Both of them would be awesome, thank you!


    Josh Miller
    Participant

    Hm, I have just been told that moving the script elsewhere may cause other issues, possibly.

    in the group chat room, the guys cant read their own messages when they use the main chat room from the bar – but on the main chat page it works fine.

    screenshots:

    Roomchat from the bar

    both displays


    Josh Miller
    Participant

    Will rate and recommend – thanks for the links!


    Josh Miller
    Participant
    Andy
    Andy
    Keymaster

    What about that now Josh? It’s installed using their WP plugin now.

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