Home Forums You Theme Support Uploading You Theme

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #93021

    t42
    Participant

    I recently purchased a 2nd license for you theme and tried to upload it.

    I receive this error:

    “Are you sure you want to do this?
    Please try again.”

    Please let me know how I can resolve this issue, thanks!

    #93039
    Edcel
    Edcel
    Moderator

    Hi @calmwaterdesign

    Can you send over your site’s URL and login credentials so we can test and check on this further from our end?

    Regards,

    #93056

    t42
    Participant

    I was able to fix the issue. The theme was to large to upload on the specific server through the backend. I was able to get it installed and running with ftp

    #93064
    Edcel
    Edcel
    Moderator

    Glad you were able to figured it out, @calmwaterdesign

    Please don’t hesitate to contact us if you encounter any issues.

    Regards,

    #102605

    Melissa
    Participant

    I am having the same issues but can’t figure out what my back end php options need to be can you please advise. Thank you.

    #102620
    Edcel
    Edcel
    Moderator

    Hi @romanom03

    Make sure that your PHP Memory Limit should be at least 256MB. You can contact your hosting provider to check that.

    If you are still getting an error, kindly send over your site’s URL and login credentials. Also, send your FTP login so we could finally install YOU theme to your server.

    Regards,

Viewing 6 posts - 1 through 6 (of 6 total)

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