Can you send over your site’s URL and login credentials so we can check on this further?
Hi i have the same problem. I cannot use vc anymore – the “clock” is just running when he tried to run visual composer. As you can see on my page I just get error messages that something ist not supported anymore:
Can you send over your site’s URL and login credentials so we can test this from our end?
I’m having the same problem. Can’t use visual composer. Can’t find it in my plugins either.
When I check under Troubleshooting guide http://acoda.com/troubleshooting-guide/, it says I can reinstall by clicking Appearance> click ‘install plugins’ but that option doesn’t exist under appearance.
On my dashboard there’s a message to activate visual composer, but when I follow that link it takes me to a page that says ‘No licence found’
My website is http://www.wetpics.nl
Can you send over your login credentials so we can test on this further from our end?
I checked your Dashboard and it appears you are using an older version of the theme and Visual Composer.
To get this fix, kindly update the theme to a newer version (2.3). Once updated, you also need to update Visual Composer (version 4.12) that came along with the theme.
As mentioned on my previous reply, you first need to update the theme. Please find the instructions in this link: http://themeva.com/docs/epix/theme-installation-updating/
Once you have the newer version of ePix, you can disable and delete the current Visual Composer you’re using. After that, go to Appearance > Install Plugins and install the new version of Visual Composer.
I think there is a mix-up on the replies here since a number of people has sent private replies on the ticket which may have caused a confusion since you do not see those replied.
If you set a reply as private, only you and me will be able to see the credentials. Please send it over your login credentials so we can check if everything looks good on your site?
- This reply was modified 1 year, 1 month ago by Acoda Support Edcel.
You must be logged in to reply to this topic.