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  • symbiomarketing
    Participant

    Hello,

    For some reason I can’t rate products in woocommerce.

    When I press the stars to review, nothing happens. Link: http://adhdpositief.nl/product/adhd-praktijk-2/

    Is this a Dynamix problem or aWoocommerce problem?

    Thanks in advance.

    Andy
    Andy
    Keymaster

    Hi,

    You’re using quite an old version of the theme. This maybe the cause of the issue. Please update to 5.2 to see if that resolves it.


    symbiomarketing
    Participant

    How can I do this Andy?
    It says the following:
    “DynamiX is Up-to-date!
    You’re using the latest version of 5.0.4.”

    Hi @symbiomarketing

    The latest version of the theme is DynamiX 5.3.

    You may login to Themeforest and download the newest version of Dynamix and manually upload the updated theme to your site or you can use the Envato plugin to install the update as it will be easier.

    If you want to go for the FTP method, follow these steps:
    – Open your FTP client and connect to your server.
    – Locate the theme in the themes directory e.g. ‘/wp-content/themes/DynamiX‘
    – Make a backup if needed by downloading the current version of the Theme to your computer.
    – Upload the new DynamiX folder to the exact same directory, overwriting the existing files.
    – Once completed the new version will already be active.

    Thanks!


    symbiomarketing
    Participant

    I’ve updated the theme, but the woocommerce rating still won’t work.

    Hi @symbiomarketing

    Have you tried disabling the plugins to check if any of those possibly causing the issue? Can you please send us your login credentials for us to check on this further?

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