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How do I update Visual Composer?

If you need to update Visual Composer, go to Plugins > Deactivate Visual Composer > Then delete Visual Composer ( this will not affect your data ).

Next, goto Appearance > Click “Install Plugins”, Install Visual Composer.

Note. You DO NOT have to purchase the Visual Composer plugin at any stage!

Why Visual Composer is out of date compared to the version on CodeCanyon?

If there is an update via appearance plugins or you notice the version of Visual Composer is newer on CodeCanyon, you will need to wait until the next update of the theme as the VC version is different to the theme version.

How do I update Revolution Slider?

The latest version of the Revolution Slider is within the theme folder i.e. ThemeName/plugins/revslider.zip – See the Revolution Slider update procedure here: http://www.themepunch.com/faq/how-to-update-the-slider/

Why does installing a plugin say it does not have a valid header?

This is most likely to be due to a Child Theme being used. Please switch back to the core theme, install or update the plugin and then switch back to the Child Theme.

Why do I have issues with the Visual Composer?

Try de-activating each of your plugins one-by-one to find one that may be conflicting. It maybe that plugin conflicts with the visual composer, please report via the relevant forum the plugin which you had issues with, along with your WP login details for support to take a look.

Why are my theme options are not showing correctly?

Try de-activating each of your plugins one-by-one to find one that may be conflicting. Please report via the relevant forum the plugin which you had issues with, along with your WP login details for support to take a look.

How do I update my theme?

It’s recommend to use the Envato theme updater plugin, for more information on updating, see the Theme documentation under install / update.

Something is not working correctly on my site, what shall I try?

First update your theme to the latest version. Then try de-activating each of your plugins one-by-one to find one that may be conflicting.
It’s recommended that you try activating the standard WP theme to see if you’re still experiencing issues. If you are, you’ll need to contact the plugin developer.

Why is my page / site showing a white screen?

Please follow the WordPress memory guide.
If that doesn’t work, try upping you suhosin value value on your server.?You will need to ask them to increase to the following suhosin value:?suhosin.post.max_vars = 5000?suhosin.request.max_vars = 5000

I have an XML error similar to this, Warning: DOMDocument::loadXML, what is this?

This is probably due to a Slide Set Datasource not selected for a gallery on your page. Select a slide set for the datasource on your gallery and that error will disappear.

I have tried all of the above, what can I try next?

If your question is not listed here or you are still having issues, please take time to read through the theme documentation or use the search function at the top right of the forum.
If you are still having issues, please create a post in the relevant forum and provide the following information to speed up the support process:

  1. Site URL
  2. WordPress Login details
  3. Detailed description of your issue
  4. Tick the box ‘Set reply to private’