Home Forums ePix Support can't active theme!

Viewing 4 posts - 1 through 4 (of 4 total)
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  • #44539

    Stefan Maier
    Participant

    Hello,
    I just purchased the epix theme, and can’t activate it!
    I get the error message: You do not have sufficient permissions to access this page

    What is going on?
    Best,
    Stefan

    #44563

    Tom ( Support)
    Keymaster

    Hi Stefan,

    Exactly how are you trying to install the theme? It sounds like a WordPress error rather than the theme here.

    Please follow the documentation here for more information on installing the theme. I recommend using the Envato plugin to install the theme as it is much easier than uploading via FTP.

    #44581

    Stefan Maier
    Participant

    Hi Tom,
    thanks I was able to get it to work after manually re-installing and installing again. I also installed the envato plugin, but it does not show my purchase of the epix theme there. Can you help?
    Best,
    Stefan

    #44625

    Tom ( Support)
    Keymaster

    Hi Stefan,

    Have you followed the documentation exactly? If you have put in the correct username and API key, it will display your purchases.

    toM

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