Can't 'add media' to post with update to wordpress

[Stephanie RogersParticipant]

As soon as I updated wordpress my theme isn’t working. I cannot add media to post and when I click the button nothing happens. Also, all the options aren’t there anymore for each post and page setup. I’ve already tried deactivating and re-activating plugins to see if that works and it doesn’t. How can this be fixed?

[Tom ( Support)Keymaster]

Hi,

A new update has been released for ePix to fix all of the WP3.9 issues, it also contains the latest version of Visual Composer too.

For more information on updating the theme, please see here.

Once updated, you can update VC by go to Plugins > Deactivate VC > Delete it > Admin notice at the top of the WP Admin, click install Visual Composer > You should now have the latest version.

Then reset your browser cache and websites cache (if you have a cache plugin installed).

Hope this helps.

Kind regards,
Tom

[Stephanie RogersParticipant]

Hey Tom,

I did all of the following and my post’s are still not working. Is there anything else I can do?

[Tom ( Support)Keymaster]

Hi,

Did you reset your browser cache after updating everything?

If you are still having issues, please set your reply to private and provide your URL/login details so I can take a further look for you.

Kind regards,
Tom

[Stephanie RogersParticipant]

This reply has been marked as private.

[Tom ( Support)Keymaster]

Hi Stephanie,

It seems that you are not using the latest version of ePix (1.1.1), instead you are using 1.0.7. This is why you are having issues.

Tom

[Stephanie RogersParticipant]

This reply has been marked as private.

[Tom ( Support)Keymaster]

Hi,

For details on updating the theme, please see here.

For details on updating WordPress, please see here.

Kind regards,
Tom

[Author]

Posts