Home Forums ePix Support Can't 'add media' to post with update to wordpress

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #49766

    Stephanie Rogers
    Participant

    As soon as I updated wordpress my theme isn’t working. I cannot add media to post and when I click the button nothing happens. Also, all the options aren’t there anymore for each post and page setup. I’ve already tried deactivating and re-activating plugins to see if that works and it doesn’t. How can this be fixed?

    #49786

    Tom ( Support)
    Keymaster

    Hi,

    A new update has been released for ePix to fix all of the WP3.9 issues, it also contains the latest version of Visual Composer too.

    For more information on updating the theme, please see here.

    Once updated, you can update VC by go to Plugins > Deactivate VC > Delete it > Admin notice at the top of the WP Admin, click install Visual Composer > You should now have the latest version.

    Then reset your browser cache and websites cache (if you have a cache plugin installed).

    Hope this helps.

    Kind regards,
    Tom

    #49934

    Stephanie Rogers
    Participant

    Hey Tom,

    I did all of the following and my post’s are still not working. Is there anything else I can do?

    #49960

    Tom ( Support)
    Keymaster

    Hi,

    Did you reset your browser cache after updating everything?

    If you are still having issues, please set your reply to private and provide your URL/login details so I can take a further look for you.

    Kind regards,
    Tom

    #50017

    Stephanie Rogers
    Participant
    This reply has been marked as private.
    #50063

    Tom ( Support)
    Keymaster

    Hi Stephanie,

    It seems that you are not using the latest version of ePix (1.1.1), instead you are using 1.0.7. This is why you are having issues.

    Tom

    #50205

    Stephanie Rogers
    Participant
    This reply has been marked as private.
    #50253

    Tom ( Support)
    Keymaster

    Hi,

    For details on updating the theme, please see here.

    For details on updating WordPress, please see here.

    Kind regards,
    Tom

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