Home Forums ePix Support ePixVersion: 1.0.9 Warnings and issue

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  • #100693

    Rich Marchewka
    Participant

    In carousel mode I recently experienced 5 blank frames and then my images appear. I would see the last image to the left. I have not changed anything and it just happened. I am updated and it didn’t fix. If I switch to stage view it works fine. I did trying going back to carousel and it still has those 5 blank frames. Any thoughts?
    Also, on my homepage section I get these messages quickly at the top…what do I do??? Please advise. I am pretty weak understanding wordpress. Thanks..
    Rich

    Warning: mysql_real_escape_string() expects parameter 1 to be string, array given in /home/69/34/1033469/web/hs/wp-includes/wp-db.php on line 1173

    Warning: extract() expects parameter 1 to be array, string given in /home/69/34/1033469/web/hs/wp-content/themes/ePix/lib/adm/functions/BFI_Thumb.php on line 317

    #100695
    Edcel
    Edcel
    Moderator

    Hi @marchewka12

    Can you please send over your site’s URL and login credentials so we could personally test and check on this form our end?

    Regards,

    #100697

    Rich Marchewka
    Participant
    This reply has been marked as private.
    #100705
    Edcel
    Edcel
    Moderator

    Hi @marchewka12

    You can send your login credentials here. Just make sure you set your next reply to ‘Private’ so no one can see your credentials.

    Regards,

    #100706

    Rich Marchewka
    Participant
    This reply has been marked as private.
    #100712
    Edcel
    Edcel
    Moderator

    Hi @marchewka12

    Can you please first update your theme? The latest version of the theme is 2.3 while you are using a very outdated version.

    Regards,

    #100713

    Rich Marchewka
    Participant
    This reply has been marked as private.
    #100716

    Rich Marchewka
    Participant
    This reply has been marked as private.
    #100721
    Edcel
    Edcel
    Moderator

    Hi @marchewka12

    How do I backup all the pogromming as well as the data?
    – normally, your host should have backup processes already running. If they don’t, there are a number of backup plugins you can use so you have a personal copy of your site’s backup

    I have envato toolkit and envato market..do I need both? If not, do I deactivate…
    – You only need Envato Toolkit moving forward

    Did I need to purchase the 2.3 or was that update available to me? If I did not need to purchase how do I refund?
    – That update was available for you free of charge.

    Regards,

    #100722

    Rich Marchewka
    Participant
    This reply has been marked as private.
    #100733
    Edcel
    Edcel
    Moderator

    Hi @marchewka12

    We do not have such services as of the moment, unfortunately.

    You can search for developer who can help with such in Upwork on Envato Market.

    Regards,

    #100828

    Rich Marchewka
    Participant
    This reply has been marked as private.
    #100832
    Edcel
    Edcel
    Moderator

    Hi @marchewka12

    You can update your site’s logo either via Appearance > Theme Options > Header or Appearance > Customize

    Regards,

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