Home Forums ePix Support error js-composer

Viewing 15 posts - 1 through 15 (of 32 total)
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  • #49507

    Hanriot
    Participant

    Hello,
    I bought Epix theme, but I’ve got a problem after installing the plugin js composer:
    Warning: Illegal string offset ‘param_name’ in /homez.22/scienced/www/wp-content/plugins/js_composer/composer/lib/mapper.php on line 66.
    I’ve read on your website that It’s because you have PHP 5.4 and error_logs reporting.
    You’re link solution “http://help.themeva.com/bbforums/topic/visual-composer-mapper-fix/« is not active anymore.
    Could you please send me another link to fix the problem,
    That would be so great 😉 as I’m struggling.
    Thank you very much
    My config:
    Visual Composer: Version 4.1.3.1
    Wordpress: Version 3.9.1
    PHP 5.4

    #49512

    Tom ( Support)
    Keymaster

    Hi,

    It looks like you have a different version of Visual Composer. You need to make sure you are using the themeva version which is 4.1.2. The official VC version is full of bugs and does not include the theme options that are added.

    Please first update to the latest version of ePix if you haven’t already (ePix 1.1). For more information on updating the theme, please see here.

    Once updated, you can update VC by go to Plugins > Deactivate VC > Delete it > Admin notice at the top of the WP Admin, click install Visual Composer > You should now have the latest version.

    Then reset your browser cache and websites cache (if you have a cache plugin installed).

    Hope this helps.

    Kind regards,
    Tom

    #49572

    Hanriot
    Participant

    Hi Tom,

    Hi,

    I’ve done it.
    But I’ve got this error message when I try to install th VC plugin:

    Installing Plugin: Visual Composer
    Cette extension ne dispose pas d’un en-tête valide.
    Décompression de l’archive de l’extension…

    Impossible de créer le dossier. js_composer/assets/lib/flexslider

    Return to Required Plugins Installer

    Can you help me please.
    Thank you very much.
    I hope we will find a solution..

    #49607

    Tom ( Support)
    Keymaster

    Hi Hanriot,

    I am not sure what this could be, please could you reply with your login details and I will try to fix this for you?

    Please set your reply to private also.

    Kind regards,
    Tom

    #49693

    Hanriot
    Participant
    This reply has been marked as private.
    #49709
    Andy
    Andy
    Keymaster
    This reply has been marked as private.
    #49717

    Hanriot
    Participant
    This reply has been marked as private.
    #49747

    Hanriot
    Participant
    This reply has been marked as private.
    #49777

    Tom ( Support)
    Keymaster

    Hi Vanessa,

    For some reason your permalinks were not correct, showing ?page=123 etc, so I changed these to be your page name (which is also much better for seo) and the images now show correctly.

    Hope this helps.
    Tom

    #49783

    Hanriot
    Participant

    Hi Tom,
    Thank you very much, but when I charge the courousel image show, the problem is still there: some boken image, with a big grey part inside some pictures.
    I have reboot my internet explorer (Safari Ie etc.), to charge in a new way my website, and the problem is the same.
    (Moreover using internet explorer the pictures in the carousel are not adapting size, it’s like a bog zoom, like if the picture is not resized with the carousel).
    I really hope you could help me and fine the solution.
    THANK YOU VERY MUCH TOM,
    Best Regards,
    Vanessa

    #49850

    Tom ( Support)
    Keymaster

    Hi Vanessa,

    It seems like your server is having some troubles loading the images, try removing the slide set then re-building it again to see if that makes a difference.

    What do you mean it is like a bog zoom? and not resized? It looks fine on my computer.

    Kind regards,
    Tom

    #49872

    Hanriot
    Participant

    Hi Tom,
    1/ Yes it seems like if it’s having some troubles loading images.
    But this problem appears ONLY with “CAROUSEL”, not with other types of gallerie.
    I tried removing slide set and then re-built it again, but no difference, same aleatory problem.
    This problem appears only with a PC or a Mac, not with an Iphone, not with an ipad… really strange !

    2/ for the second problem, it appears with internet explorer (not with safari, not with firefox): the images are charged in the carousel in there full size, like if it’s not adapting in the “4/3” size of the carousel slider setting.

    King regards,
    Vanessa

    #49921

    Tom ( Support)
    Keymaster

    Hi Vanessa,

    It seems that re-building the slide sets did the trick. It is working fine on my computer now. I recommend resetting your browser cache as this should sort things out on your site.

    2. What version of IE are you using? IE 9, 10 are working ok for us.

    Kind regards,
    Tom

    #49944

    Hanriot
    Participant

    Hi Tom,
    Finally it works well. I had to download pictures again who had trouble loading. Not only re)building the slide sets.
    I hope it could help someone else…
    I’m so happy of your help.

    About IE, i use IE8, so I trust you on latest version, and hope most of people use 9 or 10 version…

    Thank you very much.
    Have a nice week.
    Best Regards,
    Vanessa

    #49965

    Tom ( Support)
    Keymaster

    Hi Vanessa,

    IE8 is a very old browser and struggles to represent the correct code of browsers that can actually manage and display websites correctly. IE8 does it’s best to display sites but there are some things that it just cannot handle unfortunately.

    I highly recommend using Chrome as your main browser instead as it will transform your user experience online.

    Kind regards,
    Tom

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