Home Forums ePix Support I uploaded the demo content but Gallery GRID page is empty

Viewing 9 posts - 1 through 9 (of 9 total)
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  • #41913

    Simone pasqualini
    Participant

    Hello,

    I uploaded the demo content but Gallery GRID page is empty.

    Why?

    Thanks
    Simone

    #41931

    Tom ( Support)
    Keymaster

    Hi,

    Did you select the correct data source when editing the grid gallery? Do you have a slide set created within the slide set manager? If you select a data source, the gallery should appear.

    If you are still having issues, please set your reply to private and provide your URL/login details so I can take a further look for you.

    #41959

    Simone pasqualini
    Participant
    This reply has been marked as private.
    #41961

    Simone pasqualini
    Participant
    This reply has been marked as private.
    #41997

    Tom ( Support)
    Keymaster

    Hi Simone,

    I cannot seem to access your /wp-admin page. It comes up with a 404 error that the page is not there. Can you confirm this works? Is there another way of accessing your site?

    Your message was set as private correctly too.

    #42001

    Simone pasqualini
    Participant
    This reply has been marked as private.
    #42016

    Tom ( Support)
    Keymaster

    To install Visual Composer, you need to click install within the big white box that appears at the top of each admin page.

    This theme requires the following plugin:Visual Composer.
    Begin installing plugin | Dismiss this notice

    I cannot do this for you as it asks for passwords.

    Once Visual Composer is installed, the grid gallery page should work, if not, let me know again and I will take another look. I think it is to do with the fact that the code cannot process when VC is not installed.

    Kind regards,
    Tom

    #42020

    Simone pasqualini
    Participant

    ok but when I try I have this message -> Downloading install package from /var/www/vhosts/simonepasqualini.it/marvel/wp-content/themes/ePix-Child/plugins/js_composer.zip…

    Download failed. A valid URL was not provided.

    #42062

    Tom ( Support)
    Keymaster

    Hi,

    If you are using a Child theme, please switch to the core theme, install Visual Composer, then switch back to the Child theme.

    Kind regards,
    Tom

Viewing 9 posts - 1 through 9 (of 9 total)

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