Home Forums ePix Support Media Button not working (among other things)

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  • #47920

    Jenna Borkenhagen
    Participant

    About a month ago my in post media button stopped presenting me with a pop up window to add media directly into the post. It works fins on a page, just not a post. Also I cannot add tags either. Nor can I open any of the tabs at the bottom (gallery, page config, social, skin, additional), it’s just blank below but I do see the tabs.

    Any ideas on what this might be?

    Thank you!

    p.s. it seemed to happen when WordPress made me update

    #47960

    Tom ( Support)
    Keymaster

    Hi Jenna,

    You will need to update to the latest version of ePix. This should solve the issues. More information on updating here.

    Kind regards,
    Tom

    #48004

    Jenna Borkenhagen
    Participant

    Thanks Tom, I’m sure a lot of people had this similar question so I apologize for the repeat.

    One issue however…

    I downloaded the plug-in, uploaded it, went to Evanto and generated my API, then applied it. Everything is set but I see now list of themes. The tutorial mentioned that I should uninstall my theme from admin if it was previously installed.

    Do I do that and then just go get it again from where I purchased it before?

    That worries me a bit.

    #48005

    Jenna Borkenhagen
    Participant

    I checked Evanto where I purchased the theme and it does not show that I ever purchased it and wants me to pay for it again, so I hesitate to uninstall it.

    Perhaps a backup of it can be made?

    I tried switching themes but that did not work.

    #48006

    Jenna Borkenhagen
    Participant

    Fixed…

    Pending to see if it solved my issues…

    #48007

    Jenna Borkenhagen
    Participant

    From API…

    Downloading install package from the Envato API…

    Unpacking the package…

    Installing the theme…

    Destination folder already exists. /hermes/bosweb26c/b2902/ipg.loveleephotoscom/wp-content/themes/ePix/

    Theme install failed.

    #48008

    Jenna Borkenhagen
    Participant

    I grew some balls and deleted my theme from file management and then went through the Evanto plugin and reinstalled it. Everything was successful except that when I click “activate” it gives me an error screen saying “Cheatin’ uh?”

    #48009

    Jenna Borkenhagen
    Participant

    SOLVED…

    I just reinstalled it through theme uploader.

    #48050

    Tom ( Support)
    Keymaster

    Hi Jenna,

    Thats great, glad you got things resolved. Thank you for coming back to us.

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