June 9, 2016 at 3:51 am #89631June 9, 2016 at 5:40 pm #89648
Can you please over your site’s login credentials so we can check if you are using the updated version of the theme and Visual Composer?
Thanks!June 9, 2016 at 6:01 pm #89651This reply has been marked as private.June 10, 2016 at 3:36 pm #89688
I checked your WP Dashboard and it shows that you are using an older version of Visual Composer. If you are unable to update it, you may have to deactivate then delete. Once deleted, try to reinstall it.
Regards,June 10, 2016 at 11:01 pm #89718
I’ve upgraded to the latest version of visual composer however the problems remain.June 11, 2016 at 2:46 pm #89727
I checked your site and the menu is working fine. Can you clear your browser cache and recheck?
Thanks!June 11, 2016 at 4:23 pm #89737
Yeah I’ve cleared my browser cache and still see the issues.
To be clear, when you say it is “working fine”, you’re able to click the links on mobile, and on desktop you’re able to hover over the menu options and have the sub-menus drop down? For instance when you hover over “Galleries”, do you see the galleries sub-menu drop down?June 11, 2016 at 5:32 pm #89746
For menus with sub items, for the drop-down to work on mobile, the main menu content should only be an anchor and not an actual link. So that you will see what we mean, we have updated the ‘About’ menu. We replaced the actual URL to a ‘#’ sign and that fixed the issue.
Regards,June 11, 2016 at 6:00 pm #89748
I believe you are misunderstanding the issue. I do not need the drop-downs to work on mobile. There are two separate issues, one on mobile and one on desktop.
Issue #1) On mobile, the menu links do not work at ALL. Here is what I see, at least in my chrome mobile browser, when I load up the website.
If I click the 3 bars icon at the top, or the search button, or any of those buttons, this is what I get.
Essentially, nothing happens. I cannot browse the menus at all on mobile. I had someone else try on their iphone as well and they had the same issue.
Issue #2) On desktop, the drop-down menus on hover do not work.
So if I go to ryanmoyer.com, and hover my mouse over the “galleries” link.
What should happen: The galleries sub-menu should drop down and show options like “nightscapes”, “landscapes”, etc.
What actually happens: Nothing
Are both of these things working for you? On what browsers? I have tried chrome and firefox on desktop (with cache cleared) and chrome mobile and safari on mobile.
June 12, 2016 at 4:06 pm #89763
- This reply was modified 2 years, 6 months ago by Ryan Moyer.
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