Home Forums ePix Support My mobile menu does not work

Viewing 15 posts - 1 through 15 (of 23 total)
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  • Author
    Posts
  • May 27, 2014 at 9:19 pm #49949

    Z.G. Yang
    Participant

    Hi,
    I have problems with mobile menu, it does not react when I touch on mobile menu bar at vertical and horizontal position. I am using Samsung Galaxy Not III.

    The desktop version of ePix is fine except the wide menu bar, I hope an auto hide menu will be availlable in addition to fullscreen model at next new version

    thanks

    shnl

    May 28, 2014 at 8:40 am #49967

    Tom ( Support)
    Keymaster

    Hi,

    Please provide a link to your site so I can take a further look. Are you using the latest version of ePix (1.1.1)?

    Kind regards,
    Tom

    May 28, 2014 at 3:35 pm #50009

    Z.G. Yang
    Participant
    This reply has been marked as private.
    May 28, 2014 at 3:57 pm #50010

    Z.G. Yang
    Participant
    This reply has been marked as private.
    May 28, 2014 at 5:12 pm #50024

    Tom ( Support)
    Keymaster

    Hi,

    We do not offer email support, only support via the forum.

    It looks like you have a plugin confliction somewhere as you have 2 errors on your page. I recommend de-activating each of your plugins one-by-one to find one that may be conflicting.

    If you are still having issues, please set your reply to private and provide your URL/login details so I can take a further look for you.

    Kind regards,
    Tom

    May 28, 2014 at 6:06 pm #50039

    Z.G. Yang
    Participant
    This reply has been marked as private.
    May 29, 2014 at 9:17 am #50064

    Tom ( Support)
    Keymaster

    Hi,

    I can assure you the support forum is a safe place to provide details. As long as you set your reply to private, only Andy (theme creator) and I can see your details.

    Details are ONLY used for support and can be deleted if requested after, or you can change the login details for peace of mind.

    Kind regards,
    Tom

    May 29, 2014 at 10:38 am #50076

    Z.G. Yang
    Participant
    This reply has been marked as private.
    May 29, 2014 at 3:43 pm #50117

    Tom ( Support)
    Keymaster

    Hi,

    I recommend updating to the latest version of WordPress as this should solve your issue. Is there any reason for not installing Visual Composer too?

    I recommend you use it. Go to Appearance > Install plugins to install it.

    Hope this helps.
    Tom

    May 29, 2014 at 3:55 pm #50123

    Z.G. Yang
    Participant
    This reply has been marked as private.
    May 29, 2014 at 5:01 pm #50130

    Z.G. Yang
    Participant
    This reply has been marked as private.
    May 30, 2014 at 8:28 am #50147

    Tom ( Support)
    Keymaster

    Hi,

    The reason for this not working was because you had some Custom CSS set to limit the height of the navigation drop down. I have disabled this within Appearance > Theme Options > Customize > Custom CSS and it now works fine.

    Hope this helps.
    Tom

    August 6, 2014 at 9:18 am #53780

    Tom ( Support)
    Keymaster
    This reply has been marked as private.
    September 8, 2014 at 6:08 pm #55355

    Men
    Participant

    hi, I keep having a similar issue, when touching the mobile menu it doesn’t react either. I have updated the latest version of both wordpress and epix.
    Thanks

    September 9, 2014 at 7:15 am #55374

    Tom ( Support)
    Keymaster

    @menblade,

    It sounds like you have set your sub menus as actual pages which will not work for mobile as they do not have a hover feature like a desktop computer does.

    I recommend reading this article for more information on this.

    Kind regards,
    Tom

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