June 27, 2016 at 4:58 pm #90241
Does not show me the progress bar nor carousel slider.
Thank you.June 27, 2016 at 5:02 pm #90242This reply has been marked as private.June 28, 2016 at 3:21 pm #90260
I checked your WP Dashboard and seems like you are still using an outdated versions of the theme (version 2.2) and Visual Composer (version 4.9.2). These older versions are not compatible with WP 4.5.
To get this fix, kindly update your theme to version 2.3. Once updated, install the latest Visual Composer version 4.11.2 that came along with the theme.
Regards,June 29, 2016 at 1:42 am #90286
Updated and same problem;
Theme ePix: 2.3
Visual Composer: 4.11.2
Can you try again?
Regards,June 29, 2016 at 2:31 pm #90292
After updating, the homepage on mobile devices is not well displayed. The background video is not displayed.
Please I need a solution, I have gotten worse
Regards,June 29, 2016 at 2:54 pm #90293
Can you please give us permission to disable all your plugins to check if any of them is causing the issue? We have checked and the images are actually there, but it looks like the height are not defined, that is why they do not appear on the page.
Let’s try disabling the plugins first to check if that will fix the issue.
Thanks!June 29, 2016 at 2:59 pm #90295
Yes, you proceedJune 30, 2016 at 5:02 pm #90318
Are there any news?July 1, 2016 at 10:56 am #90333
We sincerely apologize for the delayed reply.
This should now be fixed and the slider should be working now.
Please check and confirm from your end.
Thanks!July 8, 2016 at 8:36 am #90492
The carousel slider it works, What happened?
The progress bar does not work
RegardsJuly 8, 2016 at 6:03 pm #90508
I have actually forgot what I did to fix the issue and I can’t check because the credentials you sent to do not work anymore.
For the progress bar, can you please send us a screenshot of the issue as I can’t picture out where it is.
Thanks!July 11, 2016 at 9:14 am #90537This reply has been marked as private.July 11, 2016 at 3:18 pm #90545
As I checked, the change done on the gallery was set the Ratio from 16;9 to 1:1
For the video background, these are not mean to work on small screens. You will need to specify a background image to replace the video on smaller screens.
Thanks!July 11, 2016 at 4:28 pm #90551
Have you solved the progress bar?
In previous versions youtube background runs smoothlyJuly 12, 2016 at 8:49 am #90563
What do you mean by ‘progress bar’? Can you send over a screenshot of that because we are unable to picture out where it is.
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