Home Forums ePix Support problems with version 1.1

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  • #48945

    caremer
    Participant

    – Epix 1.1, WordPress 3.9.1, WPBakery Visual Composer 4.1.2
    – I have reinstalled the theme and plugins but still not working

    – Slide set manager not working
    https://www.dropbox.com/s/9z0i2msb0s018pj/slide%20set%20manager%20ko.jpg

    – Page config not working
    https://www.dropbox.com/s/cjuo14cud3g34or/page%20config%20ko.jpg

    #48974
    Andy
    Andy
    Keymaster

    Hi,

    It maybe your browser is caching the older script files. Please try clearing your browser cache and if that doesn’t resolve the issues, please post your WP details here.

    Thanks

    #48984

    caremer
    Participant

    NOW THAT WAS TESTED EVEN IN ANOTHER COMPUTER AND THE PROBLEM CONTINUES

    #48990
    Andy
    Andy
    Keymaster

    I’m not sure if you’re using CAPS to state you’re angry but as stated, if it’s not a cache issue, please post your WP login details and I’ll take a look for you. This is not a common issue, so it should be pretty straightforward to resolve.

    #48992

    caremer
    Participant
    This reply has been marked as private.
    #49080

    Tom ( Support)
    Keymaster

    Hi,

    It seems you had Visual Composer turned on for slide sets and this was conflicting with things.

    With all of your plugins de-activated, you still have a jquery.mobile files missing somehow. Your WordPress install might be corrupt some how.

    I will double check with Andy and get back to you but the slide sets are solved. I recommend resetting your browser cache again to reset things.

    Kind regards,
    Tom

    #49116

    caremer
    Participant
    This reply has been marked as private.
    #49229

    Tom ( Support)
    Keymaster

    Hi,

    You seem to have an issue with your WordPress install as even your login page is all out of line. There are errors within the admin that are not related to plugins or theme either. Even if you switch themes you would still have issues with your site, it is WordPress related not theme. I recommend backing up and re-installing WordPress and this should solve things for you.

    Kind regards,
    Tom

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