Home Forums ePix Support Some or all images not loading

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  • #43268

    var
    Participant

    http://illo.alvarsirlin.com/
    This was working and I was adding posts when all of a sudden on the main page only a few images out of 16 are loading, and the filtering js is dead.
    On another page, http://illo.alvarsirlin.com/self-portraits/ no images are loading. This page had about 22 images
    and was made with an image gallery (not posts), as opposed to the former.

    I also had this issue when I first installed the theme, and reinstalled thinking I lost some perms copying files.

    thanks,
    alvar

    #43279

    Tom ( Support)
    Keymaster

    Hi Alvar,

    The images on your home page seem to be loading fine, the filtering works and it loads up on your chosen category.

    The images on the self portrait page also load up first time with no issues.

    If you are still having problems, I recommend resetting your browser cache as this might have something to do with it.

    Kind regards,
    Tom

    #43319

    var
    Participant

    Hi Tom,

    Thanks for looking. The problem is intermittent, but it isn’t cache.
    The scripts are dying. When you view source you see that the page does not fully load.
    Below I’ve pasted the final part of the source on the self portraits page where it is currently dying after loading 3 of 22 images.

    If you refresh the pages (portraits and self portraits) you should be able to reproduce. Maybe during peak hours.

    <div class="content-wrap row">
    <div>
    <div class="row">
    <div id="content" class="columns twelve layout_one">
    <article id="post-113" class="post-113 page type-page status-publish hentry">

    <section class="entry">
    <div id="grid-gdgrid_selfies" data-grid-columns="3" class="gallery-wrap grid-gallery fluid-gutter nv-skin column_padding " ><div class="nv-sortable row">
    <div class="panel block columns three_column " data-id="id-1">
    <div class="panel-inner">
    <div class="container ">
    <div class="gridimg-wrap " style="max-width:300px">
    <div class="title-wrap ">Self Portrait 11<i class="fa fa-expand fa-lg"></i>
    </div>
    </div><!-- / gridimg-wrap -->
    </div><!-- / container -->
    </div><!-- / panel-inner -->
    </div><!-- / panel -->
    <div class="panel block columns three_column " data-id="id-2">
    <div class="panel-inner">
    <div class="container ">
    <div class="gridimg-wrap " style="max-width:300px">
    <div class="title-wrap ">Self Portrait 22<i class="fa fa-expand fa-lg"></i>
    </div>
    </div><!-- / gridimg-wrap -->
    </div><!-- / container -->
    </div><!-- / panel-inner -->
    </div><!-- / panel -->
    <div class="panel block columns three_column last" data-id="id-3">
    <div class="panel-inner">
    <div class="container ">
    <div class="gridimg-wrap " style="max-width:300px">
    <div class="title-wrap ">Self Portrait 20<i class="fa fa-expand fa-lg"></i>
    </div>
    </div><!-- / gridimg-wrap -->
    </div><!-- / container -->
    </div><!-- / panel-inner -->
    </div><!-- / panel -->
    <div class="panel block columns three_column " data-id="id-4">
    <div class="panel-inner">
    <div class="container ">
    <div class="gridimg-wrap " style="max-width:300px">
    <div class="title-wrap ">Self Portrait 19<i class="fa fa-expand fa-lg"></i>
    </div>
    </div><!-- / gridimg-wrap -->
    </div><!-- / container -->
    </div><!-- / panel-inner -->
    </div><!-- / panel -->

    This is the end of the source.

    #43325

    var
    Participant

    FYI, I heard back from support from dreamhost.

    They confirm that the pages are being killed from too much memory use.
    I’ve never had this problem so far. Is your theme particularly memory heavy?
    Do you know of any way to mitigate this with caching or other solutions?
    It’s a catch 22 because I cant have the pages cached while im building the site, but I cant build the site if the pages are dying.

    Thanks again,
    alvar

    It would
    appear that the sites that are running under your user “alvarix” are
    occasionally hitting our shared server’s memory limits. This is why your
    site is seemingly slow, and the 500 errors are directly related as well.
    Here is an excerpt from the log kept by our Process Watcher, the daemon
    that is killing your troublesome php5.cgi processes:

    Thu Feb 20 19:01:16 2014 procwatch3 INFO: PID 32340 (php5.cgi)
    alvarix:pg1492276 : killed for uid ram
    Thu Feb 20 19:01:16 2014 procwatch3 INFO: PID 32333 (php5.cgi)
    alvarix:pg1492276 : killed for uid ram
    Tue Feb 25 10:02:39 2014 procwatch3 INFO: PID 603 (php53.cgi)
    alvarix:pg1492276 : killed for uid ram
    Wed Feb 26 19:41:58 2014 procwatch3 INFO: PID 17389 (php53.cgi)
    alvarix:pg1492276 : killed for uid ram
    Wed Feb 26 19:43:20 2014 procwatch3 INFO: PID 17565 (php53.cgi)
    alvarix:pg1492276 : killed for uid ram
    Wed Feb 26 19:43:30 2014 procwatch3 INFO: PID 17562 (php53.cgi)
    alvarix:pg1492276 : killed for uid ram
    Wed Feb 26 19:43:40 2014 procwatch3 INFO: PID 17590 (php53.cgi)
    alvarix:pg1492276 : killed for uid ram
    Wed Feb 26 19:43:51 2014 procwatch3 INFO: PID 17965 (php53.cgi)
    alvarix:pg1492276 : killed for uid ram
    Wed Feb 26 19:44:01 2014 procwatch3 INFO: PID 18025 (php53.cgi)
    alvarix:pg1492276 : killed for uid ram
    Wed Feb 26 19:44:11 2014 procwatch3 INFO: PID 17995 (php53.cgi)
    alvarix:pg1492276 : killed for uid ram
    Wed Feb 26 19:45:02 2014 procwatch3 INFO: PID 18029 (php53.cgi)
    alvarix:pg1492276 : killed for uid ram

    #43358

    Tom ( Support)
    Keymaster

    Hi,

    If you are having memory issues, I recommend the following.

    Please follow the WordPress memory guide here.

    If that doesn’t work, try upping you suhosin value value on your server. You will need to ask them to increase to the following suhosin value:

    suhosin.post.max_vars = 5000
    suhosin.request.max_vars = 5000

    Most servers have a higher value by default, the odd one or two are too low.

    Usually hosting can support this amount of images but we have not used dreamhost before so am not sure if they cap their memory allowance or not. Worth a try though.

    Kind regards,
    Tom

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