Home Forums ePix Support TEXT VISUAL PROBLEM

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  • #49875

    Kirsten Platt
    Participant

    Hello I’m not sure what I have done here.. When editing text I can no longer see anything in the Visual tab… only Text tab therefore I can’t change formats, paragraphs, fonts etc. I feel I must have clicked on something by mistake. Please can you help
    Thanks Kirsten

    #49901

    Tom ( Support)
    Keymaster

    Hi Kirsten,

    It sounds like you have updated WordPress but not updated the theme and Visual Composer.

    A new update has been released for ePix which contains the latest version of Visual Composer too.

    For more information on updating the theme, please see here.

    Once updated, you can update VC by go to Plugins > Deactivate VC > Delete it > Admin notice at the top of the WP Admin, click install Visual Composer > You should now have the latest version.

    Then reset your browser cache and websites cache (if you have a cache plugin installed).

    Hope this helps.

    Kind regards,
    Tom

    #49902

    Kirsten Platt
    Participant

    Thanks Tom I’ll have a go

    #49903

    Kirsten Platt
    Participant

    Just double checking this is the right plugin to delete ‘WPBakery Visual Composer’ thanks

    #49910

    Kirsten Platt
    Participant

    Hi Tom

    I’ve deleted it but there was no admin notice… sorry! Help

    #49918

    Kirsten Platt
    Participant

    Ok I think I’ve fixed it … I found the plugin under appearance – install plugin

    #49958

    Tom ( Support)
    Keymaster

    Hi Kirsten,

    Thats the one. Sometimes it does not appear for some reason so going to Appearance > Install Plugins does the trick.

    Kind regards,
    Tom

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