January 29, 2017 at 3:40 pm #96022
I updated to ePix 2.3, but am having difficulty updating Visual Composer and getting it to work. Every time I click “update”, it says my plugin is at the latest version, which it is not. I currently have 4.7.4 installed.
Thank in advance!January 30, 2017 at 4:25 pm #96051
Can you please send over your site’s URL and WP login and as well as your FTP credentials so we can manually update the Visual Composer from our end?
Regards,February 7, 2017 at 1:25 am #96249This reply has been marked as private.February 8, 2017 at 8:03 am #96286
Can you also provide the FTP username? I just tried ‘jchuang90’ as the FTP username but it’s not working.
Regards,February 8, 2017 at 6:22 pm #96298This reply has been marked as private.February 9, 2017 at 3:23 am #96310
We have successfully updated the Visual Composer to its latest version. Kindly check and confirm.
Regards,February 9, 2017 at 4:04 am #96311
Thank you! Visual Composer is running now.
However, the image effect element does not seem to be working as it should. The circular frame effect previously made my images circular, but they are appearing as elongated ovals now.February 9, 2017 at 7:08 am #96312
Can you please send screenshots so we can check on that as well?
Regards,February 9, 2017 at 4:09 pm #96334
It can be seen on the homepage of jchuangphoto.comFebruary 10, 2017 at 11:11 pm #96371
First off, can you please give us permission to disable all your plugins just to be sure none of them is causing the issue?
Regards,February 10, 2017 at 11:19 pm #96373
Yes.February 11, 2017 at 11:28 pm #96402
I deactivated all plugins except Visual Composer and the issue was fixed. After reactivating all plugins, the issue is now gone and the images now appear in a perfect circle.
Can you please reconnect Jetpack to your site? If the issue will reappear with Jetpack reconnected, that is the possible culprit.
Regards,February 12, 2017 at 12:38 am #96410
Reconnected and issue reappears.February 12, 2017 at 11:12 pm #96420
That means there is a module on Jetpack that you are using that is causing this. Try to disable the modules one by one to identify which one is the culprit.
It is like ‘Photon’ so please try to disable it. If disabling it fixes the issue, you can leave it disabled or coordinate with Jetpack’s support to look into the issue.
You must be logged in to reply to this topic.