Home Forums ePix Support VC Update Help

Viewing 14 posts - 1 through 14 (of 14 total)
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  • #96022

    jchuang90
    Participant

    I updated to ePix 2.3, but am having difficulty updating Visual Composer and getting it to work. Every time I click “update”, it says my plugin is at the latest version, which it is not. I currently have 4.7.4 installed.

    Thank in advance!

    #96051
    Edcel
    Edcel
    Moderator

    Hi @jchuang90

    Can you please send over your site’s URL and WP login and as well as your FTP credentials so we can manually update the Visual Composer from our end?

    Regards,

    #96249

    jchuang90
    Participant
    This reply has been marked as private.
    #96286
    Edcel
    Edcel
    Moderator

    Hi @jchuang90

    Can you also provide the FTP username? I just tried ‘jchuang90’ as the FTP username but it’s not working.

    Regards,

    #96298

    jchuang90
    Participant
    This reply has been marked as private.
    #96310
    Edcel
    Edcel
    Moderator

    Hi @jchuang90

    We have successfully updated the Visual Composer to its latest version. Kindly check and confirm.

    Regards,

    #96311

    jchuang90
    Participant

    Thank you! Visual Composer is running now.

    However, the image effect element does not seem to be working as it should. The circular frame effect previously made my images circular, but they are appearing as elongated ovals now.

    #96312
    Edcel
    Edcel
    Moderator

    Hi @jchuang90

    Can you please send screenshots so we can check on that as well?

    Regards,

    #96334

    jchuang90
    Participant

    It can be seen on the homepage of jchuangphoto.com

    #96371
    Edcel
    Edcel
    Moderator

    Hi @jchuang90

    First off, can you please give us permission to disable all your plugins just to be sure none of them is causing the issue?

    Regards,

    #96373

    jchuang90
    Participant

    Yes.

    #96402
    Edcel
    Edcel
    Moderator

    Hi @jchuang90

    I deactivated all plugins except Visual Composer and the issue was fixed. After reactivating all plugins, the issue is now gone and the images now appear in a perfect circle.

    Can you please reconnect Jetpack to your site? If the issue will reappear with Jetpack reconnected, that is the possible culprit.

    Regards,

    #96410

    jchuang90
    Participant

    Reconnected and issue reappears.

    #96420
    Edcel
    Edcel
    Moderator

    Hi @jchuang90

    That means there is a module on Jetpack that you are using that is causing this. Try to disable the modules one by one to identify which one is the culprit.

    It is like ‘Photon’ so please try to disable it. If disabling it fixes the issue, you can leave it disabled or coordinate with Jetpack’s support to look into the issue.

    Regards,

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