Home Forums ePix Support Visual Composer not loading or clickable

Viewing 15 posts - 1 through 15 (of 30 total)
  • Author
    Posts
  • #93342

    Bethany Petersen
    Participant

    Hey! My visual composer is either not loading or not clickable. It’s up-to-date and I’ve uninstalled, deleted, and re-installed it multiple times. Please help!

    #93351
    Edcel
    Edcel
    Moderator

    Hi @bpfilmer

    Can you send over your site’s URL and login credentials so we can check on this further?

    Regards,

    #93367

    Jan Wokittel
    Participant

    Hi i have the same problem. I cannot use vc anymore – the “clock” is just running when he tried to run visual composer. As you can see on my page I just get error messages that something ist not supported anymore:

    http://www.visagistin-wokittel.de

    #93381
    Edcel
    Edcel
    Moderator

    Hi @sn4ke87

    Can you send over your site’s URL and login credentials so we can test this from our end?

    Regards,

    #93834

    wetpics
    Participant

    Hi,
    I’m having the same problem. Can’t use visual composer. Can’t find it in my plugins either.
    When I check under Troubleshooting guide https://acoda.com/troubleshooting-guide/, it says I can reinstall by clicking Appearance> click ‘install plugins’ but that option doesn’t exist under appearance.

    On my dashboard there’s a message to activate visual composer, but when I follow that link it takes me to a page that says ‘No licence found’

    My website is http://www.wetpics.nl

    #93872
    Edcel
    Edcel
    Moderator

    Hi @wetpics

    Can you send over your login credentials so we can test on this further from our end?

    Regards,

    #93902

    wetpics
    Participant

    Thanks for your reply. Today VC is working again, so it must have been something with either a plugin or my server. I’ve had a few issues lately so it’s probably not due to Visual Composer at all.
    Sorry to have bothered you.

    Regards,
    Erika

    #93910

    Bethany Petersen
    Participant
    This reply has been marked as private.
    #93912
    Edcel
    Edcel
    Moderator

    Hi @bpfilmer

    I checked your Dashboard and it appears you are using an older version of the theme and Visual Composer.

    To get this fix, kindly update the theme to a newer version (2.3). Once updated, you also need to update Visual Composer (version 4.12) that came along with the theme.

    Regards,

    #93923

    wetpics
    Participant

    I have VC 4.11 how can I update to 4.12?

    #93953
    Edcel
    Edcel
    Moderator

    Hi @wetpics

    As mentioned on my previous reply, you first need to update the theme. Please find the instructions in this link: http://themeva.com/docs/epix/theme-installation-updating/

    Once you have the newer version of ePix, you can disable and delete the current Visual Composer you’re using. After that, go to Appearance > Install Plugins and install the new version of Visual Composer.

    Regards,

    #93957

    wetpics
    Participant

    I uploaded and activated the plugin following instructions, but I see no theme that I can update. I have ePix version 2.3
    The current Visual Composer is visible in my Dashboard but not in plugins so I can’t disable and delete it.

    Thanks for helping.

    #93958

    wetpics
    Participant
    This reply has been marked as private.
    #93971
    Edcel
    Edcel
    Moderator

    Hi @wetpics

    I think there is a mix-up on the replies here since a number of people has sent private replies on the ticket which may have caused a confusion since you do not see those replied.

    If you set a reply as private, only you and me will be able to see the credentials. Please send it over your login credentials so we can check if everything looks good on your site?

    Thanks!

    • This reply was modified 2 years, 7 months ago by Edcel Edcel.
    #93981

    wetpics
    Participant
    This reply has been marked as private.
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