November 6, 2016 at 6:18 am #93342
Hey! My visual composer is either not loading or not clickable. It’s up-to-date and I’ve uninstalled, deleted, and re-installed it multiple times. Please help!November 6, 2016 at 3:46 pm #93351
Can you send over your site’s URL and login credentials so we can check on this further?
Regards,November 7, 2016 at 1:06 pm #93367
Hi i have the same problem. I cannot use vc anymore – the “clock” is just running when he tried to run visual composer. As you can see on my page I just get error messages that something ist not supported anymore:November 8, 2016 at 10:03 am #93381
Can you send over your site’s URL and login credentials so we can test this from our end?
Regards,November 17, 2016 at 3:59 pm #93834
I’m having the same problem. Can’t use visual composer. Can’t find it in my plugins either.
When I check under Troubleshooting guide https://acoda.com/troubleshooting-guide/, it says I can reinstall by clicking Appearance> click ‘install plugins’ but that option doesn’t exist under appearance.
On my dashboard there’s a message to activate visual composer, but when I follow that link it takes me to a page that says ‘No licence found’
My website is http://www.wetpics.nlNovember 18, 2016 at 3:41 pm #93872
Can you send over your login credentials so we can test on this further from our end?
Regards,November 18, 2016 at 5:58 pm #93902
Thanks for your reply. Today VC is working again, so it must have been something with either a plugin or my server. I’ve had a few issues lately so it’s probably not due to Visual Composer at all.
Sorry to have bothered you.
ErikaNovember 19, 2016 at 3:47 am #93910
Bethany PetersenParticipantThis reply has been marked as private.November 19, 2016 at 7:09 am #93912
I checked your Dashboard and it appears you are using an older version of the theme and Visual Composer.
To get this fix, kindly update the theme to a newer version (2.3). Once updated, you also need to update Visual Composer (version 4.12) that came along with the theme.
Regards,November 19, 2016 at 10:49 am #93923
I have VC 4.11 how can I update to 4.12?November 20, 2016 at 4:34 am #93953
As mentioned on my previous reply, you first need to update the theme. Please find the instructions in this link: http://themeva.com/docs/epix/theme-installation-updating/
Once you have the newer version of ePix, you can disable and delete the current Visual Composer you’re using. After that, go to Appearance > Install Plugins and install the new version of Visual Composer.
Regards,November 20, 2016 at 10:44 am #93957
I uploaded and activated the plugin following instructions, but I see no theme that I can update. I have ePix version 2.3
The current Visual Composer is visible in my Dashboard but not in plugins so I can’t disable and delete it.
Thanks for helping.November 20, 2016 at 10:47 am #93958This reply has been marked as private.November 20, 2016 at 12:47 pm #93971
I think there is a mix-up on the replies here since a number of people has sent private replies on the ticket which may have caused a confusion since you do not see those replied.
If you set a reply as private, only you and me will be able to see the credentials. Please send it over your login credentials so we can check if everything looks good on your site?
November 20, 2016 at 2:04 pm #93981This reply has been marked as private.
- This reply was modified 2 years, 6 months ago by Edcel.
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